IT Support Apprentice

IES; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive IT Support Technician to join their dynamic team. This role involves diagnosing and repairing IT equipment, setting up new starter equipment, and providing first-line support for a range of devices. The ideal candidate will possess exceptional organizational skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. You'll have the opportunity to contribute to system upgrades and support various events, all while working in a supportive and engaging workplace. If you're ready to embrace new technologies and make a real impact, this role is perfect for you.

Benefits

Free on-site parking

Increased annual leave by service length

Private Medical Insurance

Life assurance scheme

Employee Assistance Programme

Structured career development

Regular company events

Free on-site gym

Qualifications

• Exceptional organisational skills and attention to detail are essential.
• GCSE in English and Maths required with a strong IT literacy.

Responsibilities

• Diagnose and repair IT equipment, providing first-line support.
• Assist with large system upgrades and support for AV technologies.
• Maintain company asset logs and provide general administrative support.

Skills

Organisational skills

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

IT literacy

Education

GCSE English (Grade 4/C or above)

GCSE Maths (Grade 4/C or above)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

KEY TASKS

1. To repair and diagnose first line support for PC’s, Laptops, Printers and associated peripherals in conjunction with IT and Systems Co-ordinator and external IT Support provider
2. Set up new starter equipment including and not limited to mobile phones and tablets
3. Be point of contact for external IT Support provider
4. Respond to, log and resolve internal support requests
5. Contribute to the development and update of network systems as required
6. Assist with large system upgrades, overhauls and projects as instructed
7. Set up equipment for events as required including support for all Audio Visual (AV) technologies
8. Support with New Starters IT induction
9. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
10. Respond to any requests for information from your line management in a timely manner
11. Be familiar with customer policies and processes where applicable
12. To be approachable and accepting of Training requirements in relation to the role
13. To maintain the skills and knowledge required to perform the role to the required standard
14. Must be able to embrace new technologies and adapt to change
15. Company asset logs to be maintained
16. Keep up to date with industry standards and offer recommendations based on best practice
17. Scanning, filing (electronic & hard copy) & issuing documentation as appropriate
18. Support with invoice and spend reconciliation
19. Working in strict compliance with Health and Safety Risk Assessments and Methods Statements
20. Providing other general administrative support to the department
21. May be required to complete other business activities on behalf of the company from time to time in line with identified skills, competencies and experience

Requirements

Knowledge & Skills

1. Exceptional organisational skills with very high attention to detail
2. Ability to multi-task, anticipate and respond effectively to changing priorities
3. Flexible, conscientious attitude to work
4. High standard of written & verbal communication, with a confident & professional phone manner
5. Strong interpersonal skills
6. Ability to remain calm, focused & productive in a fast-paced working environment
7. Comfortable working autonomously
8. IT literate, with a strong working knowledge of Microsoft Excel, Word & Outlook

Training, Education & Experience

1. GCSE or equivalent English (Grade 4/C Or above) Essential
2. GCSE or equivalent Maths (Grade 4/C Or above) Essential

Remuneration & Benefits

Salary / Rate: £8.72 p/h

Basic Hours: Monday to Friday 09.00-17.00, 30-minute lunch break. Total 37.5 hrs per week.

Benefits

1. Free on-site parking at Head Office
2. Increased annual leave by service length
3. Private Medical Insurance by service length
4. Life assurance scheme
5. Employee Assistance Programme
6. Structured career development
7. Regular company events
8. Free on-site gym at Head Office

How To Apply

To apply for this role, please use the form above or submit your up-to-date CV to [e-mail] quoting reference 04ITA0124