IT Support Apprentice

Lifetime Training; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading training organization is looking for a technical support role to assist school-based users with technical issues. Responsibilities include first-line support for workstations, laptops, and other ICT devices. The ideal candidate should have experience in technical support and excellent communication skills to ensure high levels of customer service.

Qualifications

• Experience in first-line technical support.
• Ability to communicate effectively with school-based staff and students.
• High levels of customer service.

Responsibilities

• Provide first line 'break-fix' assistance to school-based users.
• Log and correspond requests using service desk software.
• Assist with hardware/software issues for workstations and laptops.

Job description

Overview

Main duties and responsibilities

Responsibilities

• First line 'break-fix' assistance to school-based users as directed by the site Service Desk queue
• Use the service desk software to report, log and correspond to requests
• Communicate with school-based staff to inform them of action and progress of reported problems
• Assist school-based staff and students with technical issues*
• Provide high levels of customer service
• First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
• First line support for printers. Basic assessment and resolution of hardware issues
• First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
• First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
• First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk
• Test and change cables as required. (Network, USB, serial, parallel etc)
• Change and diagnose hardware equipment as directed by the service desk
• Routine Maintenance and Service Tasks:
• Complete software installations on workstations and laptops as directed by the service desk
• Complete deployment of images to workstation or laptops as directed by the service desk
• Change and replace printer consumables, paper as required
• Restore workstation/laptop images as directed by the service desk
• Complete Active Directory maintenance tasks as directed by the service desk
• Complete backup restores as directed by the service desk
• Complete routine hardware/software maintenance tasks as directed by the service desk
• Report breakages, vandalism or reoccurring problems to the service desk
• Maintain school asset record systems
• Maintain school stock systems