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IT Support Apprentice

QA Limited

Ayr

On-site

GBP 15,000

Full time

19 days ago

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An established industry player is seeking a motivated IT Support Apprentice to kickstart their career in technology. This role offers a hands-on experience, allowing you to shadow experienced engineers and provide first-line support. You will tackle real-world IT challenges, from troubleshooting Microsoft 365 to building custom PCs. With a supportive environment and access to top training courses, this apprenticeship not only provides valuable work experience but also a pathway to a full-time position. If you're passionate about IT and ready to learn, this opportunity is perfect for you!

Access to training courses

Potential for full-time position

Supportive team environment

Networking opportunities

Pension plan

Genuine passion for IT and eagerness to learn.
Strong communication skills and a proactive approach.

Shadow engineers and assist with IT support tasks.
Diagnose PC issues and help with networking systems.

Passion for IT

Communication Skills

Proactive Attitude

Strong Work Ethic

SCQF Level 6 Qualification

Microsoft 365

Networking Systems

PC Building

Job Description

The Opportunity:
Are you passionate about IT and eager to kickstart your career?

We’re on the lookout for a motivated individual to join our team as an IT Support Apprentice.

This role is perfect for someone who’s ready to dive into the world of IT, learn from the best, and make a real impact. Plus, there’s a chance to go full-time after your apprenticeship!

What you’ll do:

Get Hands-On: Shadow our engineers both in-house and on client visits.
Be the First Line of Support: Answer calls and log support tickets.
Tech Troubleshooter: Help with Microsoft 365, diagnose PC and laptop issues, and work on networking, WiFi, and telephone systems.
Custom PC Builder: Assist in pricing and building custom PC systems.
Team Player: Work closely with our experienced engineers, admin team, and directors on a variety of tasks.

What we’re looking for:

A genuine passion for IT.
Enthusiasm and a proactive attitude.
Great communication skills.
A strong work ethic.

Having a driving licence is a plus, but if you’re learning, that’s cool too!

Working week: 37.5 hours per week, Monday - Friday, 8:30am - 5pm.

Salary: £15,000 per annum.

Perks of the job:

Training Galore: Access to courses from top vendors like Microsoft, Draytek, and ZyXel.
Career Growth: Potential to secure a permanent, full-time position.
Supportive Environment: Work with a friendly, experienced team.
Networking: Connect with businesses across Scotland.
Benefits: Pension plan and more!

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!

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