IT Support Analyst - Night Shifts

TN United Kingdom; Glasgow; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst for night shifts in Glasgow. This permanent role offers a competitive salary and requires expertise in IT support, excellent customer service, and communication skills. As part of a growing IT team, you'll provide vital support to users, manage IT tickets, and ensure seamless remote working solutions. If you're passionate about IT and enjoy helping others, this opportunity is perfect for you. Join a dynamic team and contribute to a thriving organization that values your skills and dedication.

Qualifications

• Experience in IT Support or Service Desk roles is essential.
• Strong customer service and communication abilities are required.

Responsibilities

• Provide daily user support and collaborate with IT Service Desk.
• Manage and support remote working solutions for secure access.

Skills

IT Support

Customer Service

Communication Skills

Multitasking

Organizational Skills

Ticketing System Experience

Job description

Social network you want to login/join with:

IT Support Analyst - Night Shifts, Glasgow

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Client:

Meraki Talent Ltd

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

222b67071036

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

IT Support Analyst (Night Shift)

Competitive Salary
Permanent Role
Glasgow – Hybrid
Nights Shifts (Rotating Shifts patterns)
Posted day 06/07/24
Start date July – Sep 24

Meraki Talent's market leading legal client are looking for an IT Support Analyst to join the team. The company has gone through a steady period of growth and are now looking for additional support within the IT Team to help support the increased number of users throughout the organisation.

The role will be to provide IT Support to all staff within the organisation and are looking for someone with experience within an IT Support role who also who also has excellent customer service and communication skills.

This will be working on the evening shifts patterns with rotating shifts from Monday to Friday with the patterns being between 2pm – 10.30pm, 3pm – 11.30pm and 3.30pm to midnight.



Responsibilities of the IT Support Analyst

• Provide daily user support and collaborate with IT Service Desk for issue resolution.
• Manage and support remote working solutions to ensure secure and reliable access.
• Log and manage IT tickets accurately, handling individual ticket queues effectively.
• Set up IT equipment for new employees, ensuring all necessary tools and access.
• Support mobile devices (Apple and Android Devices) for business operations.

Background of the IT Support Analyst

• A background in IT Support / Service desk roles
• Excellent customer service skills and communication skills
• Strong ability to multitask and organizational skills
• Ideally experience using a ticketing system

Is this job for you? At Meraki, we love recruitment and love words. Is this you?

Rory wants: Service Desk, IT Support, Desktop Support, IT