IT Support Analyst - Newbury

Circle Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known IT solutions consultancy in England is seeking an adaptable IT Support Analyst to provide front-line support and ensure smooth operations for colleagues. The successful candidate will have experience in IT support, excellent communication skills, and a methodical approach to problem-solving. This role includes assisting with system maintenance and promoting good IT practices. Opportunities for travel and project work may arise, adding variety to your day-to-day responsibilities.

Benefits

Supportive IT team

Referral bonus

iPad for new client referrals

Qualifications

• Experience working in an IT support or service desk environment.
• Familiarity with modern workplace tools such as Microsoft 365.
• Clear communication skills and a service-focused approach.

Responsibilities

• Provide front-line technical support to colleagues, in person and remotely.
• Set up and maintain laptops, user accounts, and software tools.
• Respond to support tickets, diagnose issues, and follow through to resolution.

Skills

IT support experience

Communication skills

Problem-solving

Attention to detail

Flexibility

Tools

Microsoft 365

Collaboration platforms

Job description

IT Support Analyst - Newbury

Keywords - IT Support Engineer, Support Technician, IT Engineer, Service Desk Engineer, 1st and 2nd Line support, desktop support

A brand new role working with an established IT solutions and business consultancy. We\'re looking for an adaptable IT Support Analyst to help keep systems, devices, and people connected and productive. This role would suit someone who enjoys solving everyday tech challenges, supporting colleagues, and making IT run that bit smoother across a busy organisation.

The role

• Providing front-line technical support to colleagues, both in person and remotely.
• Setting up and maintaining laptops, user accounts, and software tools.
• Responding to support tickets, diagnosing issues, and following through to resolution.
• Taking ownership of general IT housekeeping updates, access requests, and asset records.
• Lending a hand on improvement work or new technology rollouts.
• Promoting good IT and security practices across the business.

What you\'ll bring

• Experience working in an IT support or service desk environment.
• Familiarity with modern workplace tools (e.g. Microsoft 365, collaboration platforms, device management).
• Clear communication skills and a patient, service-focused approach.
• A methodical way of working and good attention to detail.
• Flexibility to help out with occasional travel or project work when needed.

Why this role

You\'ll join a supportive & knowledgeable IT team that values initiative and ownership. It\'s a varied role where you\'ll get to mix technical problem solving with day to day user interaction ideal for someone who enjoys being the go-to person when tech needs sorting.

For further details and to apply, please send your CV to

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.