IT Support Analyst - Multi site

Matchtech; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global power distribution company is seeking a multi-site IT Analyst to provide hands-on IT support across multiple UK sites. The role includes deploying hardware, configuring systems, and adhering to IT service management processes. Ideal candidates will have IT support experience, relevant certifications, and a valid driving license. Join a dynamic team where travel and autonomy are part of the job.

Benefits

Fuel covered

Some travel time paid

Qualifications

• Your own transport and full driving license is required.
• Experience in IT support within a hands-on technical role.
• Understanding of cybersecurity principles.

Responsibilities

• Deploy and configure end-user hardware.
• Provide on-site IT support to users.
• Contribute to root cause analysis.

Skills

IT hardware and software support

Proficiency in Microsoft Windows OS and Office suites

Strong troubleshooting abilities

Ability to adapt to fast-moving IT environments

Education

Associate degree or high school diploma

Bachelor's degree

CompTIA A+ certification

Tools

Microsoft Office

IT infrastructure knowledge

Job description

Join a global power distribution leader as a multi site IT Analyst! Support multiple UK sites, solve hands-on tech issues, and enjoy a dynamic role with travel, autonomy, and impact.

Key skills required for this role

Important

Experience in IT hardware and software support

Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users.

Key Responsibilities:

• Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers, and peripherals.
• Installing and supporting operating systems and productivity software.
• Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
• Providing on-site IT support and assisting in resolving broader technical issues.
• Contributing to root cause analysis and long-term problem management.
• Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
• Ensuring compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.

Site locations:

You will be based out of one site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required.

• West Midlands (1 site)
• Some very occasioanl travel to Lincolnshire (1 site)

Fuel is covered and some of the travel time is paid for.

Job Requirements:

Your own transport and full driving licence is required for this role.

Education:

• Associate degree or high school diploma (required)
• Bachelor's degree (preferred)
• CompTIA A+ certification

Experience:

• Experience in IT support within a hands-on technical role

Technical Skills:

• Proficiency in Microsoft Windows OS and Office suites
• Experience with hardware such as PCs, laptops, mobile devices, and peripherals
• Basic knowledge of IT infrastructure including networks, servers, storage, and phone systems
• Familiarity with manufacturing IT equipment like barcode scanners, RF scanners, industrial PCs, and specialist printers
• Understanding of cybersecurity principles

Soft Skills:

• Strong troubleshooting and problem-solving abilities
• Ability to adapt to complex, fast-moving IT environments
• Knowledge of ITSM processes including Asset, Incident, Request, Problem, and Change Management
• Ability to work independently.

If you are an experienced IT Analyst looking to contribute to a global player in the Power Distribution world, we encourage you to apply now.

Matchtech is a STEM Recruitment Specialist, with over 40 years’ experience