IT Support Analyst - MSP

SysComm International; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Managed Services Provider in Coventry is seeking an experienced IT Support Analyst to join their friendly Support Desk team. This role involves providing responsive IT support services, troubleshooting technical issues, and engaging with diverse customers. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for technology, along with relevant accreditations. Competitive salary, training support, and company benefits are offered.

Benefits

Competitive salary

28 days holiday

Company pension

Support with accreditations

Free onsite parking

Qualifications

• Relevant IT Support experience in a Managed Service Provider.
• Enthusiastic and collaborative mindset.
• Pursuing relevant IT accreditations.

Responsibilities

• Provide professional IT support services to customers.
• Resolve technical support issues raised through the support desk.
• Perform and monitor antivirus and backup routines.

Skills

Customer satisfaction

Problem-solving

Analytical approach

Windows 10/11 configuration

Networking principles

Excellent communication

Education

Sound academic background in technology

Tools

Microsoft 365

Active Directory

Cisco

VMware

Veeam

Job description

Are you an IT Support Analyst looking to develop your career in a fast-paced Managed Service Provider (MSP) that encourages professional training and development?

Are you a Self Starter with good hands on problem determination skills that enjoys working with a diverse range of Customers?

Do you strive to deliver the Gold Standard in IT Support?

Opportunity

If so, we have a great opportunity, working as part of our friendly Support Desk team to provide a professional and responsive IT Support Service to our Customers.

Key Responsibilities

As part of our collaborative team, you engage with customers on a diverse range of systems, networks, communications and security issues, in an environment where we desire to develop our peoples skill and experience and their career progression within the company.

The Role Involves

• Ownership of Technical Support issues raised through our Support Desk
• Communication with users via Support Portal, Telephone and email
• Supporting Customer Desktops, Servers, Firewalls, Cloud and Internet Services
• Providing a pro-active response to issues detected by Network and Security Monitoring
• Performing and Monitoring Anti Virus and Back Up routines
• Producing documentation in accordance with ITIL Standards
• Visits to Customers to provide on site Technical Support
• The role will involve occasional out of hours working as a part of a team rota.

About You

• Youre enthusiastic and collaborative, with a positive can-do attitude keen to go the extra mile.
• You understand the importance (and value) of Customer satisfaction.
• Can work under your own initiative with an analytical approach to solve complex problems
• Articulate with excellent English written and verbal communication skills
• See challenges as an opportunity to learn and grow.
• Have a sound academic background and passion for technology
• Have or are working toward Systems, Networking or Security accreditations

Core Skills And Requirements

• Windows 10/11 and Microsoft 365 End-User configuration
• Windows Server Infrastructure and Active Directory / Group Policy
• Server Virtualisation technologies
• Networking Principals
• Firewall, Security and VLAN Configuration
• Full UK driving license and your own car desirable

Desirable Knowledge and Skills: Microsoft, Cisco, VMware, Veeam or FortiGate accreditation such as MCSA, CCNA, MCP

What we offer in Return

Our Culture: We believe that being part of our team is an exciting prospect within a fast-paced and busy organisation, with opportunities to gain experience working with a wide range of technologies. We have a friendly supportive culture focused on growth and the delivery of quality to our customers, whilst encouraging everyone to seek opportunities for personal and business development, through mentoring, training and professional accreditations. Our salaries are competitive, we offer benefits including support with accreditations, Syscomm broadband, company pension, 28 days holiday, regular social occasions, and free onsite parking.

If you have the passion and motivation to be the best, could this be the role for you! You must be eligible to work in the UK.

Your Experience / Background / Previous Roles May Include: IT Helpdesk Technician, Technical Support Specialist, Desktop Support Technician, IT Service Desk Analyst, Systems Support Technician, IT Support Engineer, IT Operations Technician, User Support Specialist, IT Troubleshooter, IT Service Technician, Network Support Technician, IT Support Analyst, IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator.

About Syscomm: Syscomm are a successful IT Managed Services Provider with a long heritage of delivering an extensive range of leading edge technologies from our own Network and Data Centres. Supported and Administered by our team in our modern Coventry offices. As a trusted IT Services Provider we enjoy long standing customer relationships, operating with leading technologies and IT methodology, to deliver continuous business critical technology end-to-end over our own network.

We create seamless IT environments where everything works together. Through our hexagon framework, proactive monitoring, and deep technical expertise, we deliver complete visibility and control across our Customer's entire IT infrastructure.

We love to hear from individuals who share our passion for solving complex IT challenges, combining technical aptitude with genuine curiosity and a drive to help deliver service excellence.