IT Support Analyst (Law Firm)

JR United Kingdom; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading firm is seeking an IT Support Analyst to join their team in Warrington. The role involves providing technology support, managing incidents, and ensuring excellent customer service in a fast-paced environment. The ideal candidate will have experience in a law firm and strong technical skills.

Qualifications

• Experience working in a law firm is essential.
• Excellent customer service skills required.
• Ability to multitask and keep calm under pressure.

Responsibilities

• Providing professional and consistent technology support.
• Responding to incidents and requests promptly.
• Maintaining and updating incident records.

Skills

Customer Service

Multitasking

Calm Under Pressure

Knowledge of Windows 10

Microsoft Office 365

PC Hardware Knowledge

Understanding of Operating Systems

Awareness of Active Directory

ITSM Call Logging Software

Job description

Social network you want to login/join with:

IT Support Analyst (Law Firm), Warrington, Cheshire

Client:

DGH Recruitment

Location:

Warrington, Cheshire

Job Category:

Other

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EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a London-based global law firm on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists. The role requires excellent customer service skills, the ability to multitask, and remain calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests via all mediums
• Accurately recording incidents and requests and responding within SLA
• Maintaining and updating incident records
• Alerting senior staff of recurring issues
• Keeping customers informed and updated
• Escalating issues to senior team members or third-party suppliers when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Awareness of Active Directory
• Experience with ITSM call logging software