IT Support Analyst (Law Firm)

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm seeks an IT Support Analyst to provide essential technology support to staff. Candidates must have previous experience in a law firm and demonstrate strong customer service, multi-tasking skills, and a solid understanding of relevant IT systems. The role includes responsibilities for maintaining incident records and ensuring high-quality support is delivered promptly.

Qualifications

• Experience working in a law firm is essential.
• Knowledge of Windows 10 and Microsoft Office 365 required.
• Experience with ITSM call logging software preferred.

Responsibilities

• Providing professional support to all staff.
• Responding to incidents and requests.
• Escalating problems to senior team members as necessary.

Skills

Customer service skills

Multi-tasking ability

Calmness under pressure

Knowledge of Windows 10

Microsoft Office 365

PC hardware understanding

Awareness of Active Directory

ITSM call logging software experience

Job description

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IT Support Analyst (Law Firm), Kingston upon Hull, East Yorkshire

Client: DGH Recruitment

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst

Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, multi-tasking ability, and calmness under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests reported via all mediums
• Ensuring incidents and requests are accurately recorded and responded to within SLA
• Maintaining and updating incidents and requests
• Alerting senior team members of recurring incidents and potential issues
• Keeping customers updated
• Escalating problems to senior team members and third-party suppliers when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Awareness of Active Directory
• Experience with ITSM call logging software