IT Support Analyst (Junior / Apprenticeship)

The Talent Locker Ltd.; Basingstoke; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading IT support company in Basingstoke is seeking an IT Support Analyst (Apprentice or Junior Route) to provide support for over 1,500 users. This role offers structured training and hands-on experience in a collaborative environment. The ideal candidate will have a passion for IT, excellent communication skills, and the ability to learn quickly. Offering a salary of £18,000–£23,000 depending on experience and an excellent benefits package.

Benefits

Training and development

Great company opportunities

Excellent benefits package

Qualifications

• Passion for IT and problem-solving.
• Great communication skills and a friendly, proactive attitude.
• Willingness to learn and develop in a fast-paced support setting.

Responsibilities

• Supporting end users with IT issues across hardware, software and networks.
• Logging and managing incidents using an ITSM system.
• Assisting with onboarding, device setup, and account creation.
• Shadowing experienced IT team members and taking ownership of 1st line support tickets.
• Maintaining technical documentation and knowledgebase articles.

Skills

Problem-solving

Communication skills

Proactive attitude

Education

5 GCSEs including English and Maths

Level 3 IT Support qualification

Tools

Active Directory

Microsoft 365

Networking technology

Job description

IT Support Analyst (Apprentice or Junior Route – development role)
Location: Basingstoke | Salary: £18,000–£23,000 depending on experience |
Benefits: Excellent benefits package

Looking to launch your career in tech support? This is a brilliant entry point into a global IT environment where you’ll receive structured training, hands-on experience, and exposure to industry-grade tooling and processes. Whether you’re fresh out of college or starting a new career chapter, this 18–24 month development role will give you the skills and platform to progress into a permanent IT support role.

You’ll join a collaborative and growing team, supporting 1,500+ users across the UK and international sites. From troubleshooting issues to supporting onboarding, asset management and documentation — every day brings variety and learning opportunities.

What you’ll be doing

• Supporting end users via phone, email and in-person with IT issues across hardware, software and networks
• Logging, documenting and managing incidents using an ITSM system
• Assisting with onboarding/offboarding, device setup, account creation and support
• Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets
• Helping maintain technical documentation and knowledgebase articles
• Gaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and more
• Learning how to troubleshoot OS, software, and infrastructure issues in a live environment

What you’ll bring

• A real passion for IT and problem-solving
• Great communication skills and a friendly, proactive attitude
• Willingness to learn and develop in a fast-paced support setting
• 5 GCSEs including English (Grade 5/C) and Maths (Grade 4/C)
• A Level 3 IT Support qualification or desire to work towards one
• Some familiarity with Windows, Microsoft Office, and networks is a bonus

Why this role?

You’ll gain hands-on IT experience in a supportive, real-world setting — with a genuine path to a long-term IT support role. You’ll work with modern tools and systems, contribute to essential support activity, and learn from experienced professionals in a high-performing team.

You’ll get:
Training and development, a great company full of opportunity and an excellent benefits package.

Due to the nature of the organisation, you will need to pass a Security Check during onboarding.