IT Support Analyst - hybrid working

Ashdown Group; City Of London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A prominent professional services organization in London is looking for an IT Support Engineer to provide 1st and 2nd line IT support. You'll work within a collaborative IT team and assist with user onboarding. This hybrid role, requiring 3 days in the office, offers a salary of up to £33,000 and emphasizes professional growth in a supportive environment.

Benefits

Career development opportunities

Collaborative workplace

Qualifications

• 1–2 years’ experience in a 1st/2nd line IT support role.
• Keen to develop within a busy, medium-sized international business.

Responsibilities

• Provide 1st and 2nd line IT support to users across the UK and global offices.
• Log and resolve IT issues via phone, email, and face-to-face.
• Configure, maintain and test IT services, including meeting room technology.

Skills

Windows OS

Microsoft Office/365

Active Directory

Azure

Strong communication skills

Organised and proactive

Tools

CompTIA A+

Network+

Microsoft 365

CCNA certifications

Job description

IT Support Engineer
Salary: up to £33,000 + benefits
Location: London (Hybrid – 3 days per week in the office)

We are partnering with a successful and growing professional services organisation that is looking to hire an IT Support Engineer to join their collaborative IT team. This is an excellent opportunity for someone with experience in IT support who is eager to build their career in a supportive and forward-thinking environment. This is an urgent requirement and our client is looking for candidates who are immediately available or have no more than one week notice.

The Role

As an IT Support Engineer, you will act as the first point of contact for IT queries, supporting colleagues across the UK and international offices. You’ll provide hands-on technical support, assist with user onboarding, and help maintain IT systems and equipment to ensure smooth business operations.

Key Responsibilities

• Provide 1st and 2nd line IT support to users across the UK and global offices.
• Log and resolve IT issues via phone, email, and face-to-face, keeping users updated.
• Configure, maintain and test IT services, including meeting room technology and shared equipment.
• Support Microsoft 365 applications, Windows 10/11, Active Directory, and Azure environments.
• Assist with the setup of new IT equipment, including desktop builds and network cabling.
• Deliver IT inductions and training for new joiners.
• Collaborate with third-party suppliers and escalate issues where needed.
• Take part in project-based work with the wider IT team.

About You

• 1–2 years’ experience in a 1st/2nd line IT support role.
• Knowledge of Windows OS, Microsoft Office/365, Active Directory, and Azure.
• Strong communication skills, confident working with staff at all levels.
• Organised, proactive, and able to manage your own workload effectively.
• Keen to develop within a busy, medium-sized international business.
• Nice to have: CompTIA A+, Network+, Microsoft 365 or CCNA certifications.

Why Apply?

This role offers the opportunity to join a supportive company with an inclusive culture, where professional growth is encouraged. You’ll gain exposure to international IT environments and a wide range of technologies, while working hybrid – 3 days per week in the office. Alongside a salary of up to £33,000, you’ll benefit from career development opportunities and a collaborative workplace.