IT Support Analyst - Global Brand - Projects and BAU - HOOP

Interface Recruitment UK; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team in West Yorkshire. This role focuses on providing critical IT solutions and support across the business, ensuring smooth operations in a fast-paced environment. The ideal candidate will have strong technical skills in networking, server management, and desktop support, with the ability to work independently and collaboratively. This position offers the chance to make a significant impact on IT operations while enjoying autonomy in your role. If you are ready to step up and take responsibility, this opportunity is perfect for you.

Qualifications

• Practical experience in networking, server setup, and desktop support.
• Ability to manage changing priorities and work independently.

Responsibilities

• Support IT operations with networking, server setup, and virtualization.
• Provide on-call support and ensure compliance with IT security standards.

Skills

Networking and firewalls

Windows Server setup and support

Virtualisation technologies

SQL Server setup and configuration

Cisco VOIP maintenance

Desktop Operating Systems

Active Directory

IT Security

Advanced hardware/software diagnosis

Job description

IT Support Analyst – Global Brand – Projects and BAU – HOOP

Leading FMCG brand in West Yorkshire are looking to strengthen their team with the addition of an IT Project and Support Analyst, working in a fast paced environment with time critical solutions required. This role is to support all areas of the business to ensure effective IT solutions are in place at all times.

In return you will be given autonomy and a chance to make a significant difference to the IT operations of the business. This is a focal role requiring someone who is happy to step up, take responsibility and widen your skills matrix.

Key Accountabilities and Responsibilities:

1. Networking and firewalls including VLANs, trunking, content filtering and application rules
2. Server setup, configuration and support - in particular Windows Server 2012 R2/2008 R2/2003 and Small Business Server 2011/2008/2003
3. Virtualisation technologies including Hyper-V and VMware vSphere
4. SQL Server setup and configuration
5. Cisco VOIP Telephone installs and maintenance
6. Part of an on call, 24-hour team rota, providing cover on nights and bank holidays
7. Understanding and complying with the requirements of the Environmental Management System (EMS) and the Environmental Permit to the extent it affects your role.

Qualifications / Experience:

The successful candidate will have practical experience / knowledge in the following specific areas of IT:

1. Desktop PCs and Operating systems (Windows 10 / 8.1 / 8 / 7 / XP)
2. Active Directory, Group Policy, DNS, DHCP
3. ERP / Business Process Knowledge
4. Anti-virus software management and rollout
5. IT Security, Desktop/File & Folder/Network and internet
6. Advanced hardware / Software diagnosis and fault finding skills

The successful candidate will also have the ability to:

1. Work using your own initiative with the skills and ability to manage changing priorities
2. Be comfortable working independently and as part of a team
3. Be able to effectively record problems and their solutions for future reference
4. Train users on new systems or software applications
5. Communicate well with people at all levels; both IT and non-IT colleagues
6. Work outside normal office hours when required e.g. IT breakdowns / Installs