IT Support Analyst - Fixed term Contract

Yeo Valley Farms (Production) Ltd; Blagdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A British dairy product company is seeking an IT Support Analyst for a fixed-term contract. You will be responsible for providing technical support, managing IT issues, and conducting site visits. Ideal candidates will have experience with Microsoft systems and IT hardware. Join a team committed to sustainability and enjoy benefits such as a pension scheme and development opportunities.

Benefits

Non-contributory pension scheme

Annual bonus

Life cover

Cycle to work scheme

Learning and development opportunities

Qualifications

• Competent with Microsoft Windows and Office systems.
• Experience with IT hardware issues on laptops and printers.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide technical support to the business for IT tickets.
• Manage and solve support tickets throughout their lifecycle.
• Conduct site visits and onsite support across all sites.

Skills

IT Competence with Microsoft Systems

Experience fixing IT hardware issues

Time management skills

Problem-solving skills

Education

Technical qualifications

Tools

Microsoft Active Directory

Microsoft Exchange

Job description

IT Support Analyst - Fixed term Contract

Yeo Valley Farms (Production) Ltd

Highbridge, Blagdon

GBP 25,000 - 35,000

So, what will I be doing?

This role covers both 12 month fixed term contract and 6 month fixed term contract. And will involve working from our central functions site in Highbridge, Somerset. This role is not available as a fully remote role working role.

This is a fantastic opportunity for anyone looking to start a career in IT, especially if you've had a job working in IT support or if you have been recently studying IT. You will be part of an enthusiastic IT team of 18 employees covering the areas of Applications, Infrastructure, Service Desk, Cybersecurity and BI. We have an exciting business growth and sustainability journey ahead as we look to promote key environmental initiatives including soil health through organic farming. Yeo Valley itself is a distinctive, ambitious and trusted manufacturing company that is committed to making great British dairy the right way, forever. We are passionate about feeding the nation with real, healthy organic food that doesn’t impact our planet.

This role is a great opportunity for anyone looking to work in a company that is passionate about the planet and expanding their experience in line with new technologies and digital approaches. It is permanent and based in Highbridge in brand new spacious offices (decorated with a local twist!), only half an hour from Bristol and just off of the M5 Jn 22. The role will have opportunities for a mixture of on-site and working from home options, plus there is a great staff canteen!

Your responsibilities:

• Providing responsive, reactive and timely technical support to the business - being the first point of contact to the business for IT and Business System tickets.
• Applying and developing technical knowledge on issues relating to laptops, scanners, printers, tablets, networks and all other IT equipment in the Yeo Valley business
• Technical problem solving on all incoming issues, investigating, analysing, using detailed logical questioning to clarify problems and symptoms and working with end users to create, test and implement solutions.
• Use knowledge of the Yeo Valley business priorities and operations to provide high and appropriate levels of IT service to the business based on commercial priority and business criticality.
• Understanding of good practice and procedures (both practically and theoretically) relating to IT equipment and technical support
• Managing prioritizing and solving support tickets and calls throughout their lifecycle and be an interface between the business and the IT and Business Systems team.
• Project management with new business requirements involving handling, planning and delivering.
• Site visits and onsite support across all YV sites.
• Carrying out preventative maintenance checks to ensure the high availability and reliability of IT systems.
• Building workstations such as laptops, desktops, handheld scanners, tablets and phones.
• Checking and testing critical weekly and monthly backups and backup procedures
• Print management, setup & maintenance.
• Seeking continual improvements to IT Systems and processes.
• Administering and enforcing Yeo Valley's chosen IT cyber security and governance strategy.
• Providing Critical Business out of hours support on a rotating basis as per the IT out-of-hours strategy in order to support YV’s 24hr processing to support customer supply.
• Take responsibility for further training, learning and instruction in order to develop technical specialisms and areas of interest.
• Maintaining confidentiality of Yeo Valley intellectual property.
• Creating, reviewing and updating department documentation, policies and procedures.

Sounds interesting, what do I need?

The important things:

• IT Competent with good experience of Microsoft Systems such as Windows and Office
• Experience fixing IT hardware issues on laptops, printers, scanners and phones
• Ability to work when under pressure, and within tight deadlines
• Excellent time management skills with a good ability to prioritise heavy workload
• Ability to work at all levels within Yeo Valley
• Tenacious, positive attitude with a pro-active and methodical approach to problem solving
• Pragmatic problem solver, well organised with good time-management skills
• Full driving license

Even better if you have:

• Technical qualifications + further education
• Experience working within in a technical support environment
• Experience administrating Microsoft Active Directory and Exchange email

Why should I join the family?

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:

• non-contributory pension scheme
• annual bonus (as part of the Employee Benefit Trust, based on company performance for the year)
• life cover
• cycle to work scheme
• subsidised Yeo Valley products and services
• preferential rates with our partners
• learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can.So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valleydo notaccept speculative agency applications; we willonlyaccept applications from preferred suppliers that have been submitted to us via our recruitmentportalat the point of instruction.