IT Support Analyst - Accountancy, £35K, 5 days onsite

Hays PLC; London; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team. This role involves providing essential 1st and 2nd line support to end users, ensuring efficient IT onboarding and offboarding processes, and maintaining a robust ticketing system. With a focus on workplace solutions, the ideal candidate will have hands-on experience with various technologies, including Windows 10/11 and O365. This is a fantastic opportunity to work in a leading accountancy firm, where your contributions will directly impact user satisfaction and operational efficiency. If you're ready to take your IT support career to the next level, this role is for you!

Qualifications

• 2-5 Jahre Erfahrung im Helpdesk-Support.
• Erfahrung in der Unterstützung von Windows 10/11 und O365.

Responsibilities

• Bereitstellung von 1st/2nd Line Support für Endbenutzer.
• Verwaltung von IT-Tickets und Unterstützung bei SOP-Vorbereitung.

Skills

Helpdesk Support

Windows 10/11 Support

O365 Support

Citrix

VMWare/Hyper-V

Active Directory

Job description

IT Support Analyst - Accountancy, £35K, 5 days onsite

IT Support Analyst - Leading Accountancy, £35K, fully onsite

About the company
Our client is a leading accountancy firm. The team is looking for an IT Support Analyst to support end users on workplace solutions.

About the role

• Provide 1st/2nd line support to end users in a timely manner.
• Support new joiner IT onboarding and offboarding of leavers.
• Resolve tickets promptly and/or escalate to relevant parties when necessary.
• Maintain logs and processes accordingly to the IT ticketing system.
• Assist the team to prepare and optimise SOP.

Requirements

• 2-5 years of experience in helpdesk support.
• Hands-on experience of supporting Windows 10/11, O365, Citrix, VMWare/Hyper-V, Active Directory.
• Previous experience in financial services, professional services, or a corporate environment would be preferred.
• Comfortable in travelling to Central London for 5 days a week.
• Holds full Right to Work in the UK.

Interested parties, please apply with your updated CV. Alternatively, please reach out to Brian Law at [e-mail] for a confidential conversation.