IT Support Analyst – 11009SJR

Proactive.IT Appointments Limited; Plymouth; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in Plymouth is seeking a motivated IT Support Analyst to provide first-line technical support. The role involves troubleshooting issues, maintaining IT documentation, and supporting user account management. Ideal candidates will have experience in IT support and strong communication skills.

Qualifications

• Previous experience in a similar IT support role.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first- and second-line technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Set up and configure new laptops, desktops, and mobile devices.

Skills

Communication

Problem Solving

Windows 10/11

Office 365

Basic Networking

Education

IT certifications (e.g., CompTIA A+, Microsoft certifications)

Relevant degree

Tools

Active Directory

Exchange

Remote support tools

Job description

11009SJR
£24k – 28k per year

IT Support Analyst

Plymouth, Devon – On-site – £24,000 – £28,000 (DOE)

We are currently seeking a motivated and customer-focused IT Support Analyst to join our client’s team. The successful candidate will be responsible for providing first-line technical support across the organization, ensuring IT services run smoothly and efficiently.

Key Responsibilities:

• Provide first- and second-line technical support to end-users via phone, email, and in person
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure new laptops, desktops, and mobile devices
• Maintain IT documentation and asset records
• Escalate complex issues to relevant teams or third-party vendors
• Support user account management (Active Directory, Office 365, etc.)

Skills & Experience:

• Previous experience in a similar IT support role
• Good understanding of Windows 10/11, Office 365, and basic networking
• Experience with Active Directory, Exchange, and remote support tools
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team

Desirable:

• IT certifications (e.g., CompTIA A+, Microsoft certifications) or a relevant degree

Please note: The successful candidate will need to hold a valid UK driving licence for this role.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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