IT Support Analyst (1st / 2nd Line)

Granite Recruitment and Consulting Limited; Fareham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare organisation is seeking an IT Support Analyst to provide 1st and 2nd line support in Fareham. The successful candidate will assist in troubleshooting IT issues and improving user experience while working with IT leadership. A solid understanding of Microsoft 365 and at least 12 months of related experience are essential for this role.

Qualifications

• 12 months+ experience providing 1st/2nd line support.
• Ability to troubleshoot complex IT issues.
• Strong communication skills for user interaction.

Responsibilities

• Provide 1st and 2nd line IT support across hardware, software and networks.
• Collaborate with IT leadership to troubleshoot complex issues.
• Contribute to reducing downtime and improving user experience.

Skills

Microsoft Azure

Microsoft 365 support

Understanding of networking

Familiarity with remote support tools

Job description

Overview

IT Support Analyst (1st / 2nd Line) - Fareham - GBP30,000

A leading healthcare organisation have a requirement for an IT Support Analyst to join their technical support team to provide support across hardware, software and networks.

The role will be responsible for dealing with technical issues and supporting the smooth operation of IT systems across the business, by providing remote and on-site support to colleagues.

You will provide 1st and 2nd line support and work with IT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime and enhancing user experience.

It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line support.

Responsibilities

• Provide 1st and 2nd line IT support across hardware, software and networks, including remote and on-site assistance.
• Collaborate with IT leadership to troubleshoot complex issues and maintain high service levels.
• Contribute to reducing downtime and improving user experience across the organisation.

Qualifications

• Knowledge of Microsoft Azure
• Expertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and Excel
• An understanding of networkg (including Active Directory, DNS, DHCP etc.)
• Familiar with remote support tools