IT Support Analyst

Whitehall Resources Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company specializing in IT support is looking for an IT Support Analyst for a 6-month contract in Cambridgeshire. Key responsibilities include providing technical expertise for communication tools like Zoom and Slack, and managing IT support tickets while working closely with vendors. This role offers the opportunity to enhance collaboration efficiency across the organization.

Qualifications

• Experience with communication and collaboration tools like Zoom and Slack.
• Ability to manage IT support tickets effectively.
• Strong written and verbal communication skills.

Responsibilities

• Provide IT support for incidents and requests related to communication tools.
• Lead changes in admin portals and enhance adoption of features.
• Build relationships with vendors and key collaborators.

Skills

Zoom meetings

Slack

Microsoft 365

Communication

IT support ticket handling

Job description

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IT Support Analyst

Whitehall Resources are currently looking for a IT Support Analyst based in Cambridgeshire for an initial 6 month contract.

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Job Spec:
As an IT Support Analyst you will provide technical expertise for our client’s communication and collaboration tools including Zoom, Slack, Microsoft 365, Google, meeting rooms, events and workplace services such as digital signage, visitor management and booking systems.

Main Responsibilities:
Provide IT support for incidents and requests, lead changes in admin portals and help the adoption of new and existing features through great relationships with our vendors, fellow IT team and key collaborators.

Key Skills:

* Zoom meetings, webinars, rooms, phone and digital signage
* Slack workspaces, channels, invite members and creating apps
* Microsoft 365 applications including Outlook, Teams and SharePoint
* Able to learn new applications from a colleague and IT perspective quickly
* Written and verbal communication with colleagues across the business
* Working with vendors to understand new features and helping with support
* Handling IT support tickets to IT service standards

Desirable Skills:

* Using identity and access management systems
* Triaging meeting room issues and supporting live events
* Using AI tools including Microsoft Copilot, Zoom AI Companion and OpenAI ChatGPT
* Experience with deploying new applications and services
* Navigating ServiceNow to manage IT tickets
* Creating and presenting reports on IT performance
* Identifying improvements to support processes

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.



Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.