IT Support Analyst

Experis; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading organization in the Cloud & Infrastructure industry is seeking an experienced IT Support Engineer for an immediate contract in Bedfordshire. This role involves providing first-line IT support, troubleshooting hardware and software issues, and ensuring compliance in secure environments. Candidates must have a strong background in IT support, excellent communication skills, and the ability to obtain SC Clearance.

Qualifications

• Extensive experience within IT Support, Helpdesk, or Service Desk.
• Must be able to obtain SC Clearance (candidates with SC will be prioritised).

Responsibilities

• Act as first line of support for internal IT queries via phone, email, and ticketing.
• Provide triage, basic diagnostics, and troubleshooting for IT issues.
• Support setup and configuration of desktops, laptops, mobile devices, and user accounts.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

Windows OS

Microsoft 365

Active Directory

Basic Networking

Job description

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Location: Bedfordshire Job Type: Contract Industry: Cloud & Infrastructure Job reference: SEW1013_1752070474 Posted: about 11 hours ago

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately.

In order to be successful, you will have the following experience:

Extensive experience within IT Support, Helpdesk, or Service Desk

Excellent communication and interpersonal skills

Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking

Ability to follow process in high-compliance or secure environments

Strong problem-solving skills and attention to detail

Must be able to obtain SC Clearance (candidates with SC will be prioritised)

Within this role, you will be responsible for:

Act as the first line of support for all internal IT queries via phone, email, and ticketing system

Provide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issues

Escalate incidents to 2nd/3rd line teams or external suppliers where appropriate

Support the setup and configuration of desktops, laptops, mobile devices, and user accounts

Assist with system rollouts, software installations, and routine maintenance tasks

Maintain accurate records in the service desk system, ensuring timely updates and resolutions

Monitor IT systems and respond to alerts within agreed SLAs

Participate in IT documentation and knowledge base creation

Support secure environments in accordance with MOD policies

This represents an excellent opportunity to secure a long term contract within a high profile organisation.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.