IT Support Analyst

www.findapprenticeship.service.gov.uk - Jobboard; Stanford on Soar; On-site; GBP 60,000 - 80,000; Part time

Job summary

A temporary employment agency is seeking an IT Support Analyst in Loughborough. The successful candidate will provide technical IT support, handling issues from initial contact to resolution. Strong problem-solving and communication skills are essential. The role offers a competitive rate of £17.50 per hour PAYE with responsibilities encompassing user support and incident management.

Qualifications

• Experience in providing technical IT support.
• Ability to diagnose and resolve technical IT problems.
• Excellent communication skills with service users.

Responsibilities

• Provide Technical IT support to users from first contact to resolution.
• Document and resolve or escalate incidents and requests.
• Ensure effective service delivery to all users.

Skills

Technical IT support

Incident resolution

User communication

Job description

IT Support Analyst needed in Loughborough

The rate is £17.50ph PAYE

This is a temporary role

The reference number is: OR10829

The successful candidate will provide Technical IT support to users of services from first point of contact to incident resolution. They will identify, diagnose, resolve and document technical IT problems and incidents and will ensure delivery of an effective and appropriate service to all service users, fairly and without discrimination.

They will take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received from service users via email, web form or telephone

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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