IT Support Analyst

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication—all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allows you to focus on what’s most important to you—work that matters.

With us, you’ll grow, find your flow, and make a lasting difference in your career, your team, and your impact.

Your Career

At MHR, we are dedicated to providing exceptional IT support and services. Our team is passionate about technology and committed to delivering innovative solutions. We are currently seeking a talented and motivated 1st Line Support Analyst to join our team.

Your Team

At MHR, we believe that our people are our greatest asset. We foster a collaborative and inclusive environment where everyone's ideas and contributions are valued. Our culture is built on mutual respect, continuous learning, and a commitment to excellence. We encourage our team members to take initiative, think creatively, and grow both personally and professionally.

Your Impact

Reporting to the Head of Corporate IT, this role will provide 1st and some 2nd line IT Support services to MHR Colleagues with the aim of ensuring these services are timely, of high quality and efficiently delivered, delivering an effective and proactive service in a customer-centric manner.

Key Responsibilities

• Provide first line desk-side, telephone, and remote-based IT support to the internal user base.
• Assist with the support and administration of Microsoft and Apple software and hardware within MHR.
• As part of the team, maintain an overview of ServiceDesk requests and escalate issues accordingly.
• Accurately maintain the IT Support and asset management systems.
• Provide Office 365 Administration including Microsoft Teams, SharePoint, databases and Intune.
• Support Microsoft Active Directory and EntraID directory solutions.
• Work with 3rd party support companies to resolve software, hardware and configuration issues in a timely manner.

What we’re looking for

• Experience in IT Support or similar role.
• Strong knowledge of Windows and awareness of Linux operating systems.
• Demonstrable experience with network troubleshooting and configuration.
• Familiarity with ITIL framework and best practices. Adherence to ISO 27001 and Cyber Essentials certifications and standards.
• Excellent problem-solving and communication skills, utilising skills to work independently, on own initiative, and as part of a team.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.

Benefits To Support You Personally And Professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs.
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave.
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays.
• Enhanced Family leave.
• My MHRewards offering discounts at over 900 retailers.
• Monthly employee recognition program and departmental awards.
• Referral bonus scheme of up to £2,000.
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs.
• On-site subsidised restaurants offering a variety of fresh meals daily.
• Opt-in benefits schemes such as private medical insurance and dental coverage.

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.