It Support Analyst

TieTalent; Royal Leamington Spa; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT consultancy based in Leamington Spa is seeking an IT Support Analyst to provide exceptional support in a collaborative, on-site environment. With a strong focus on teamwork and problem-solving, you'll help deliver comprehensive IT solutions while enjoying a vibrant workplace culture.

Qualifications

• Proven experience in an MSP environment.
• Full UK driving licence and access to a car.
• Comfortable with being on-site full-time.

Responsibilities

• Provide 1st and 2nd line support to a wide-ranging client base.
• Diagnose and resolve hardware, software, and network issues.
• Support and configure VoIP systems, mobile devices, and user accounts.

Skills

Windows Server

Active Directory

Microsoft 365

SharePoint

Azure

Networking

VPNs

Cybersecurity best practices

Troubleshooting

Communication

Job description

About

IT Support Analyst (All Levels) – MSP Environment – Leamington Spa £35,000 – £50,000 depending on experience | Full-time | On-site

We’re working with a well-established MSP and IT consultancy with over 20 years’ experience supporting businesses across Warwickshire and beyond. Known for their people-first approach and strong client relationships, they deliver a full range of IT services — from day-to-day support to strategic cloud and infrastructure solutions.

Due to continued growth, they’re now hiring IT Support Analysts to join their energetic, collaborative team based in Leamington Spa. This is a full-time, on-site role — and with their brand-new, modern (and frankly phenomenal) offices, you’ll forget hybrid and remote working ever existed. It’s a hands-on environment, ideal for someone who thrives on solving real problems in real time, values teamwork, and enjoys seeing the tangible results of their work.

Essential Requirements

• Full UK driving licence and access to a car
• Comfortable with being on-site full-time
• Based locally to Leamington Spa
• Proven experience in an MSP (Managed Service Provider) environment
  
  

Key Responsibilities

• Provide 1st and 2nd line support to a wide-ranging client base
• Diagnose and resolve hardware, software, and network issues
• Support and configure VoIP systems, mobile devices, and user accounts
• Maintain and set up IT hardware (laptops, desktops, printers, routers, firewalls)
• Assist with onboarding and infrastructure projects
• Travel to local client sites when required
  
  

Key Skills & Experience

• Strong knowledge of Windows Server, Active Directory, and Group Policy
• Experience supporting Microsoft 365, SharePoint, and Azure
• Solid understanding of VPNs, networking, and cybersecurity best practices
• Familiarity with ConnectWise (Automate and/or manage) is a bonus
• Excellent troubleshooting and communication skills
• Confident in client-facing settings
  
  

Why Apply?

This is a fantastic opportunity to join a growing, values-led business where your voice is heard and your contribution matters. You’ll be part of a team that takes pride in what they do — and backs each other to deliver great service, every time.

If this sounds like your next step, we’d love to hear from you

Nice-to-have skills

• Windows Server
• Active Directory
• Azure
• Networking
• Royal Leamington Spa, England
  
  

Work experience

• Systems Administrator
• System Engineer
• NOC Engineer
  
  

Languages

• English