IT Support Analyst

Reed; North East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading organisation in North East England is looking for a Service Desk Engineer to join their team. The role involves resolving customer issues, executing server changes, and adhering to SLAs. Candidates should have strong understanding of Microsoft technologies and excellent communication skills. The position offers benefits such as hybrid working and regular training opportunities.

Benefits

Regular training and progression opportunities

Hybrid working options

Cycle to work scheme

Private medical cover

Pension scheme

Qualifications

• Experience working in a similar role.
• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy.
• Strong understanding of Windows Server.

Responsibilities

• Resolve incidents and issues from customers.
• Execute client server changes accurately.
• Administer routine server tasks.

Skills

Experience in a similar role

Understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy

Understanding of Windows Server

Experience with virtualised servers/VMware/HyperV

Experience with Networking Technologies

Proactive in a fast-paced environment

Excellent written and communication skills

Understanding of Firewall and Security principles

Basic understanding of SLAs

Understanding of ITIL processes

Full UK Driving License

Job description

Overview

Service Desk Engineer

Benefits: Training/Progression/Great Tech/Hybrid Working

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer. As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations.

Responsibilities

• Resolving incidents and issues directly from customers and escalation from 1st Line teams
• Executing client server changes accurately and effectively
• Adhering and responding to agreed SLAs
• Administer routine server tasks and respond to alerts
• Assisting with customer project work where necessary
• Taking ownership of customer issues
• Occasional travel to client sites

Essential Skills and Experience

• Experience working in a similar role
• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
• Strong understanding of Windows Server
• Experience working with virtualised servers/VMware/HyperV
• Experience working with Networking Technologies
• Ability to work in a proactive way in a fast-paced environment
• Excellent written and communication skills
• Strong understanding of Firewall and Security principles
• Basic understanding of working within SLAs
• Understanding of ITIL processes
• Full UK Driving License

Benefits

• Regular training and progression opportunities
• Hybrid working options
• Cycle to work scheme
• Private medical cover
• Pension scheme

Next Steps

If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly.

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.