IT Support Analyst

Reed Technology; North East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services provider is seeking a Service Desk Engineer in the North East of England. The role involves resolving customer issues and maintaining server functionality. Candidates should have strong knowledge in Microsoft environments and networking technologies, and will benefit from hybrid working and training opportunities. A full UK driving license is required.

Benefits

Regular training and progression opportunities

Hybrid working options

Cycle to work scheme

Private medical cover

Pension scheme

Qualifications

• Experience in a service desk role is essential.
• Proficient in Microsoft technologies and Windows Server.
• Knowledge of virtualisation and networking is important.

Responsibilities

• Resolve incidents and issues from customers.
• Execute client server changes accurately.
• Administer routine server tasks and respond to alerts.
• Assist with customer project work where necessary.
• Take ownership of customer issues.

Skills

Experience working in a similar role

Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy

Strong understanding of Windows Server

Experience working with virtualised Servers/VMware/HyperV

Experience working with Networking Technologies

Ability to work in a proactive way in a fast-paced environment

Excellent written and communication skills

Strong understanding of Firewall and Security principles

Basic understanding of working within SLAs

Understanding of ITIL processes

Full UK Driving License

Job description

Overview

Service Desk Engineer

Benefits: Training/Progression/Great Tech/Hybrid Working

A leading organisation specialising in providing high quality services are looking for a Service Desk Engineer

As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skill set and knowledge via training and accreditations.

Responsibilities

• Resolving incidents and issues directly from customers and escalation from 1st Line teams
• Executing Client Server changes accurately and effectively
• Adhering and responding to agreed SLAs
• Administer routine server tasks and respond to alerts
• Assisting with customer project work where necessary
• Taking ownership of customer issues
• Occasional travel to client sites

Qualifications

• Experience working in a similar role
• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
• Strong understanding of Windows Server
• Experience working with virtualised Servers/VMware/HyperV
• Experience working with Networking Technologies
• Ability to work in a proactive way in a fast-paced environment
• Excellent written and communication skills
• Strong understanding of Firewall and Security principles
• Basic understanding of working within SLAs
• Understanding of ITIL processes
• Full UK Driving License

Benefits

• Regular training and progression opportunities
• Hybrid working options
• Cycle to work scheme
• Private medical cover
• Pension scheme

Next Steps

If you would like to know anything more about this role then please apply to this advert or email me directly

You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion.