IT Support Analyst

Ocasahomes; Manchester, Greater Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A property management company in Manchester is seeking an IT Support Analyst to maintain IT systems and provide end-user support. The role involves managing Office 365 applications, troubleshooting technical issues, and ensuring effective IT service delivery. Ideal candidates should have experience in IT support and a strong knowledge of networking and systems.

Benefits

Enhanced Pension

25 days annual leave plus bank holidays

Birthday off

Time off to move home

Life assurance

Private healthcare

Employee wellness resources

Team building events

Qualifications

• Proven experience in IT support roles.
• Strong knowledge of systems and networking protocols.
• Excellent problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Manage Office 365 user accounts and licenses.
• Provide on-site IT support to employees.
• Troubleshoot network and Wi-Fi issues.
• Manage the Freshservice platform.

Skills

Office 365

Azure Entra ID

Problem-solving

Excellent communication

Network management

Education

Proven experience as an IT Support Engineer

Tools

HubSpot

Freshservice

Microsoft Endpoint Manager

Job description

Company Overview

OcasaHomes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes.

Role Overview

The IT Support Analyst plays a key role in maintaining and supporting Ocasa’s IT systems and infrastructure, ensuring colleagues have the tools and assistance they need to work effectively. This hands-on role will be primarily responsible for providing end-user support, managing key business applications and resolving technical issues across hardware, software and networks. A proactive and service-oriented approach is essential, with a focus on delivering reliable IT support and contributing to the continuous improvement of Ocasa's technological infrastructure.

Key Responsibilities

• Manage user accounts and licenses within Office 365, including configuration and ongoing administration of SharePoint Online, Microsoft Teams, OneDrive, and other related Office 365 applications.
• Handle and troubleshoot identity management within Azure Entra ID, ensuring secure and efficient access control.
• Provide on-site IT support to Ocasa employees, including laptop setup, printer configuration and general assistance with business-critical applications.
• Oversee the management and optimisation of HubSpot, ensuring it is used effectively across the organisation to its full potential.
• Handle and troubleshoot issues relating to Azure Universal Print.
• Oversee and maintain the Freshservice service platform within Ocasa, ensuring it is configured appropriately and supporting internal workflows.
• Deploy, manage and troubleshoot Ocasa's network and Wi-Fi infrastructure, ensuring reliable and secure connectivity.
• Utilise Microsoft Endpoint Manager to manage device enrolment, configuration compliance policies and advanced security features.
• Provide support with additional systems, tools or tasks as required.

Experience and Qualifications

• Proven experience as an IT Support Engineer, Technical Support Engineer or similar role.
• Strong knowledge of systems and networking software, hardware and networking protocols.
• Hands-on experience with the following elements is essential: Office 365, Yardi, Azure Entra ID, Hubspot, Aircall, Azure Universal Print, Freshservices, Network and Wi-Fi management, and Microsoft Endpoint Manager.
• Excellent problem-solving skills, with the ability to diagnose and resolve technical issues independently and in time-sensitive situations.
• Strong communication skills, including the ability to clearly explain technical issues to non-technical users.
• Active listening skills to understand user needs and provide effective support.
• Ability to manage multiple priorities and adhere to deadlines.
• Logical and methodical approach to diagnosing and resolving issues, with the confidence to act autonomously when needed.
• Strong awareness of data protection principles, system security and user access control best practices.
• Proactive in keeping up to date with industry trends and changes relating to Microsoft technologies and other key business applications.
• Willingness to travel to Ocasa sites and locations as required.

Company Benefits

• Enhanced Pension

• 25 days annual leave, plus UK bank holidays

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare viaBupa
  (taxable benefit)

• Commitment to your learning and development

• Employee wellness resources and events

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing, and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.

We know that to be truly innovative, we need to have a diverse team. That is whyOcasaHomes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:[e-mail]