IT Support Analyst

Excelcare; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Excelcare is seeking an IT Support Analyst to join their team in Manchester. In this role, you will provide essential support to over 3,000 users, playing a key part in their digital transformation journey. This position offers competitive salary, hybrid work opportunities, and extensive benefits including a contributory pension scheme and professional development.

Benefits

Contributory pension scheme

Training and development opportunities

25 days holiday plus bank holidays

Employee of the Month (£100 reward)

Staff appreciation days

Friendly, supportive team environment

Qualifications

• At least one year of experience in an IT Support role.
• Experience with Android and iOS devices.
• Ability to work flexibly and adapt to changing priorities.

Responsibilities

• Provide responsive IT support to end-users, both onsite and remotely.
• Monitor and manage the IT support ticket queue, ensuring timely resolution.
• Develop strong relationships with users to understand and resolve their concerns.

Skills

Communication

Customer Service

Troubleshooting

Tools

Microsoft Windows OS

MS Office Suite

Hardware troubleshooting

Job description

IT Support Analyst – Bromley

Salary: Up to £30K

Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.

Join our IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Care, Quality, and Central Services systems—ensuring seamless user support and effective business operations.

What We Offer

• Salary up to £30K (dependent on experience)
• Full-time position (Monday to Friday)
• Hybrid working opportunities
• 25 days holiday plus bank holidays
• Contributory pension scheme
• DBS Certificate paid for by the company
• Training and development opportunities
• Annual salary review
• Employee of the Month (£100 reward for outstanding contributions)
• Staff appreciation days and long service awards
• Friendly, supportive team environment with regular social events
  
  

Key Responsibilities

• Provide responsive IT support to end-users, both onsite and remotely
• Monitor and manage the IT support ticket queue, ensuring timely resolution
• Prioritise and escalate technical issues as needed
• Maintain clear documentation of issues and resolutions
• Develop strong relationships with users to understand and resolve their concerns
• Utilise diagnostic tools and knowledge bases for troubleshooting
• Configure and maintain user profiles and system access
• Assist with hardware setup, installation, and maintenance
• Support key applications, including Windows 10/11 and Microsoft 365
  
  

Skills & Experience Required

• At least one year of experience in an IT Support role
• Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting
• Experience with Android and iOS devices (preferably in an MDM environment)
• Strong communication and interpersonal skills
• Ability to work flexibly and adapt to changing priorities
• A passion for delivering top-tier customer service
• Experience working within SLA-driven environments
  
  

How To Apply

If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you.

To apply, submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.

We look forward to welcoming you to our team.