IT Support Analyst

Excelcare Holdings; London; On-site; GBP 30,000; Full time

Job summary

Excelcare Holdings seeks an IT Support Analyst to enhance user support during its digital transformation. This full-time position offers a salary of up to £30K and includes hybrid working, training opportunities, and a friendly team environment. Ideal candidates will have at least a year of IT support experience and strong communication skills.

Benefits

DBS Certificate paid for by the company

Training and development opportunities

Annual salary review

Employee of the Month (£100 reward)

Staff appreciation days

Long service awards

Regular social events

Qualifications

• At least one year of experience in an IT Support role.
• Proficiency with hardware troubleshooting.
• Experience working within SLA-driven environments.

Responsibilities

• Provide responsive IT support to end-users, onsite and remotely.
• Monitor and manage the IT support ticket queue.
• Develop strong relationships with users to understand their concerns.

Skills

Proficiency with Microsoft Windows OS

MS Office Suite

Hardware troubleshooting

Strong communication skills

Interpersonal skills

Ability to work flexibly

Experience with Android and iOS devices

Job description

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Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.

Join our IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Care, Quality, and Central Services systems—ensuring seamless user support and effective business operations.

What We Offer:

• Salary up to £30K (dependent on experience)

• Full-time position (Monday to Friday)

• Hybrid working opportunities

• DBS Certificate paid for by the company

•Training and development opportunities

• Annual salary review

• Employee of the Month (£100 reward for outstanding contributions)

• Staff appreciation days and long service awards

• Friendly, supportive team environment with regular social events

Key Responsibilities:

• Provide responsive IT support to end-users, both onsite and remotely

• Monitor and manage the IT support ticket queue, ensuring timely resolution

• Prioritise and escalate technical issues as needed

• Maintain clear documentation of issues and resolutions

• Develop strong relationships with users to understand and resolve their concerns

• Utilise diagnostic tools and knowledge bases for troubleshooting

• Configure and maintain user profiles and system access

• Assist with hardware setup, installation, and maintenance

• Support key applications, including Windows 10/11 and Microsoft 365

Skills & Experience Required:

• At least one year of experience in an IT Support role

• Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting

• Experience with Android and iOS devices (preferably in an MDM environment)

• Strong communication and interpersonal skills

• Ability to work flexibly and adapt to changing priorities

• Experience working within SLA-driven environments