IT Support Analyst

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job description

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Are you an IT Support professional with at least a year of experience in a similar role? This is your chance to advance your career in a dynamic and growing organisation.

Join our IT team as an IT Support Analyst, providing essential support to over 3,000 users. As we embark on an exciting digital transformation journey, you will play a key role in enhancing our Operations, Care, Quality, and Central Services systems-ensuring seamless user support and effective business operations.

What We Offer:

Salary up to £30K (dependent on experience)

Full-time position (Monday to Friday)

Hybrid working opportunities

Contributory pension scheme

DBS Certificate paid for by the company

Learning and development opportunities

Annual salary review

Employee of the Month (£100 reward for outstanding contributions)

Staff appreciation days and long service awards

Friendly, supportive team environment with regular social events

Key Responsibilities:

Provide responsive IT support to end-users, both onsite and remotely

Monitor and manage the IT support ticket queue, ensuring timely resolution

Prioritise and escalate technical issues as needed

Maintain clear documentation of issues and resolutions

Develop strong relationships with users to understand and resolve their concerns

Utilise diagnostic tools and knowledge bases for troubleshooting

Configure and maintain user profiles and system access

Assist with hardware setup, installation, and maintenance

Support key applications, including Windows 10/11 and Microsoft 365

Skills & Experience Required:

At least one year of experience in an IT Support role

Proficiency with Microsoft Windows OS, MS Office Suite, and hardware troubleshooting

Experience with Android and iOS devices (preferably in an MDM environment)

Strong communication and interpersonal skills

Ability to work flexibly and adapt to changing priorities

Experience working within SLA-driven environments

How to Apply:

If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you.

To apply, submit your CV and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.

We look forward to welcoming you to our team.