IT Support Analyst

MacTaggart Scott; Loanhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

MacTaggart Scott is seeking an IT Support Analyst to provide effective desktop support and manage IT assets. The role involves assisting remote staff, working with Microsoft systems, and ensuring high-quality customer service. Employees enjoy flexibility in work hours and numerous wellbeing benefits.

Benefits

4- or 5-day working week option

Flexible working hours

Generous leave policy

Career growth support

Employee wellbeing programs

Onsite canteen and car park

Qualifications

• Strong communication skills and proven customer service experience are a must.
• Experience with Microsoft desktop operating systems (Windows 11) and enterprise systems.
• Valid driver's license for travel between locations.

Responsibilities

• Provide desktop support and manage hardware and software assets.
• Assist remote staff using VPNs and other remote access tools.
• Configure and deploy IT assets as per company policies.

Skills

Communication

Customer Service

Problem Solving

Fault Finding

Tools

Microsoft Office Suite

Sophos Central

Microsoft Active Directory

Network Infrastructure

Job description

The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing

timely and effective desktop support to all staff via the company helpdesk system. Key duties include

managing hardware assets and software licenses through IT systems, as well as generating relevant

reports.

A strong working knowledge of the Microsoft Office suite (including Teams), Microsoft Windows

operating systems (Windows 11 and above), Sophos Central, and other common office applications

is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst

will be expected to support. The role also involves assisting remote staff using VPNs and other remote

access tools.

The successful candidate will be responsible for configuring and deploying IT assets in accordance

with company policies and standard configurations.

Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize

support requests effectively, while maintaining a focus on business needs, is essential to succeed in

this role.

Requirements

Strong communication skills, both verbal and written

Proven customer service experience

Familiarity with Microsoft desktop operating systems (Windows 11)

Experience with network infrastructure setup and configuration

Enterprise AV system support

Enterprise encryption support

Knowledge of Microsoft Active Directory and Group Policies

Proficiency in Microsoft Office Suite and associated tools

A valid driver's license to travel between MacTaggart Scott locations as needed

Benefits

Your future at MacTaggart Scott - What we offer

• As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Allowing you to fit work around your priorities and personal life, not the other way round
• Flexible working hours between 07:00 and 19:00, and core hours of 09:30 - 15:30
• Our leave policy brings together leave entitlements which include annual leave,paid parental leave, military reservist leave, plus more
• We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team
• A generous referral programme
• Your wellbeing is supported through our online wellbeing program as well as our Employee Assistance Programme and an onsite nurse
• Onsite Canteen and Car Park