IT Support Analyst

Pinsent Masons; Liverpool City Region; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm is seeking an IT Support Analyst based in Manchester. You will provide exceptional desk-side customer service and technical support to enhance our users' experiences. The role blends technical skills with customer service expertise in a supportive and collaborative environment.

Qualifications

• Experienced in a customer-facing IT support role.
• Exceptional customer service skills.
• Ability to troubleshoot issues with various devices.

Responsibilities

• Provide desk-side customer service in Manchester office.
• Offer remote support to other offices as needed.
• Handle ticket management and service management systems.

Skills

Customer Service

Troubleshooting

Windows 10/11

Microsoft 365

Networking

Job description

IT Support Analyst

Manchester - On site

Role Overview

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.

Our people are our success, and we work as one team.

We are recruiting an IT Support Analyst as part of a second line team to provide exceptional desk-side customer service to users in our London office and remote customer service to other offices as required.

This role will be office based, from our central Manchester office with the role being a 5 day a week on site position, Monday to Friday, rotating between 08:30 - 16:30 and 09:30 - 17:30.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Experienced in a customer facing IT support role, ideally in a corporate environment.

• Able to demonstrate exceptional customer service skills and deal with stakeholders at all levels of the business.

• Ability to troubleshoot issues with Windows 10/11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers and networking devices.

• Comfortable using ticket management and service management systems.

• Show a desire to continue to develop your technical skill set.

What happens next?

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow.We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

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