IT Support Analyst

Infleqtion; Kidlington; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus program

Pension (10%)

Private healthcare

Cycle to work

Life assurance

Job summary

Infleqtion UK is seeking an IT Support Analyst to deliver first-line IT support across Windows, macOS and Linux environments. You will manage incidents, service requests, and routine account changes, ensuring timely resolution and accurate documentation.

You will support laptops, desktops, printers and peripherals, collaborate with the IT Systems Engineer, and contribute to onboarding/offboarding and asset management while upholding security and work-life balance.

Qualifications

• Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training.
• Good knowledge of Microsoft 365 and Windows.
• Understanding of user accounts, permissions and access management.
• Experience supporting laptops, desktops and peripherals.
• Familiarity with ticketing & remote support platforms.
• Good troubleshooting and problem-solving skills.
• Strong customer-service and communication skills.
• Ability to prioritise multiple requests and maintain accurate documentation.
• Willingness to develop technical capability and take on broader responsibilities over time.

Responsibilities

• Provide first-line IT support through FreshService and direct user engagement.
• Log, categorise, prioritise and track incidents and service requests through to resolution.
• Troubleshoot Microsoft 365, Windows, and common business applications.
• Support laptops, desktops, printers and peripherals.
• Prepare, deploy, recover and securely dispose of end-user equipment.
• Coordinate user onboarding, offboarding and routine access changes.
• Perform routine account and access administration.
• Maintain accurate asset records, inventory and stock levels.
• Support meeting rooms, desk booking and other workplace technology.
• Maintain user-facing documentation and knowledge articles.
• Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party.
• Support routine patching, device compliance and security activities.
• Assist with software deployment and endpoint-management activities.
• Support IT projects, office changes, supplier coordination and hardware logistics.
• Provide clear communication and timely follow-up to users throughout incidents and service requests.

Skills

Microsoft 365

Windows

Access management

Laptops & desktops

Peripherals

Ticketing

Remote support

Customer service

Documentation

Communication

Education

Technical qualification

Tools

FreshService

Job description

About The Company

Infleqtion is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.Our mission is to commercialise atom-based quantum products that provide orders of magnitude improvements in performance and computing applications.

Location

Infleqtion has offices in the USA, United Kingdom and Australia. This is a full-time position based at our Kidlington, Oxford office. Work from home permitted up to 2 days per week based on business needs and manager approval.

Purpose

The IT Support Analyst provides responsive first-line IT support to Infleqtion UK and acts as the primary point of contact for routine IT incidents and service requests.

The role supports users across Windows, macOS and Linux environments, manages device and user lifecycle activities, and helps ensure day-to-day IT services are delivered consistently and effectively.

• Provide first-line IT support through FreshService and direct user engagement
• Log, categorise, prioritise and track incidents and service requests through to resolution
• Troubleshoot Microsoft 365, Windows, and common business applications
• Support laptops, desktops, printers and peripherals
• Prepare, deploy, recover and securely dispose of end-user equipment
• Coordinate user onboarding, offboarding and routine access changes
• Perform routine account and access administration
• Maintain accurate asset records, inventory and stock levels
• Support meeting rooms, desk booking and other workplace technology
• Maintain user-facing documentation and knowledge articles
• Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party
• Support routine patching, device compliance and security activities
• Assist with software deployment and endpoint-management activities
• Support IT projects, office changes, supplier coordination and hardware logistics
• Provide clear communication and timely follow-up to users throughout incidents and service requests

Skills and Experience

• Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training
• Good knowledge of Microsoft 365 and Windows
• Understanding of user accounts, permissions and access management
• Experience supporting laptops, desktops and peripherals
• Familiarity with ticketing & remote support platforms
• Good troubleshooting and problem-solving skills
• Strong customer-service and communication skills
• Ability to prioritise multiple requests and maintain accurate documentation
• Willingness to develop technical capability and take on broader responsibilities over time

Desirable Experience

• Familiarity with macOS and Linux support
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN
• Familiarity with endpoint-management platforms (Intune/SCCM etc)

Qualifications

• Relevant technical qualification, apprenticeship or equivalent professional experience.
• Microsoft, CompTIA or similar certifications are advantageous but not essential.

Travel

Up to 10% travel, including international travel, may be required

Working conditions and Physical Requirements

Work will normally be performed in an office and laboratory environment. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Will involve sitting, standing, walking, lifting, and carrying up to 10 kg.

Equal Opportunity

Regardless of your interest in the quantum industry, you can take pride in the fact that Infleqtion is building an ecosystem of quantum technologies and commercial products, driving the industry towards the future. Studies reveal that while men apply for jobs when they meet an average of 60% of the requirements, women and other groups tend to apply only when they meet all the criteria. If you believe you have the potential but don't meet every single point in our job advertisement, please don't hesitate to contact us! We would love to chat with you and see how you could bring great value to our team. Our goal is to find exceptional individuals who can enrich our team culture, actively contribute, and have a genuine passion for their work. Here you have freedom to embrace your whole self: who you love, your gender identity and expression, skin colour, age, appearance, disability, neurodiversity, DNA, military/veteran status, citizenship, and other factors that make up who you are. Your uniqueness is valued, welcomed, and appreciated here. We are dedicated to providing a positive workplace and base all employment decisions on your qualifications, performance, merits, as well as business needs. We are proud to be an Equal Employment Opportunity Employer.

Notice to Recruitment Agencies

Infleqtion does not accept unsolicited CV's from agencies. Infleqtion is not responsible for any fees related to unsolicited CV's.

In addition to your base compensation, we offer a generous Total Rewards program which includes:

• Competitive salary
• Bonus Program
• Incentive Stock Option Plan
• Unlimited PTO subject to fair usage
• Generous company 10% pension contribution regardless of employee contribution
• Cycle to work scheme
• Tax efficient technology schemes
• BUPA Private Healthcare Insurance once probationary period is successfully completed
• Life assurance (4 x salary)