IT Support Analyst

Vindis Group; Huntingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dedicated automotive company in Huntingdon is seeking an IT Support Analyst to join their team. The role involves responding to technical support requests, maintaining IT systems, and preparing hardware. Candidates should have proven helpdesk experience, problem-solving skills, and strong communication abilities. This position offers a supportive work culture focused on ongoing professional development and customer service excellence.

Benefits

Employee Car Scheme

Life Assurance policy

24/7 Employee Assistance Programme

Qualifications

• Proven experience within a helpdesk/support position.
• Confident problem solver with experience in providing technical support.
• Good knowledge of the Windows desktop platform.
• Excellent communication skills.
• Attention to detail.

Responsibilities

• Respond to requests for technical assistance by phone, email and face to face.
• Administer IT systems and maintain system documentation.
• Prepare and maintain IT hardware.
• Analyse and identify trends in issue reporting and devise preventative solutions.
• Prioritise incoming requests correctly and escalate as needed.

Skills

Technical support experience

Problem-solving skills

Windows desktop knowledge

Communication skills

Attention to detail

Job description

Overview

This IT Support Analyst role is an integral part of the Head Office Team. You will support a high-performance culture within a long-established organisation and contribute to the ongoing expansion and evolution of the business. The Vindis Group is committed to developing people through accredited leadership development programmes and access to dedicated learning resources.

What we offer

• An Employee Car Scheme after a qualifying period, providing the opportunity to drive our brand products at affordable prices.
• A Life Assurance policy, at no cost to you.
• 24/7 access to our Employee Assistance Programme, in conjunction with the #SpeakAware campaign focusing on wellbeing and positive mental health.

Key Role Responsibilities

• Respond to requests for technical assistance by phone, email and face to face while updating the IT Service Desk.
• Administer IT systems and maintain system documentation.
• Prepare and maintain IT hardware.
• Analyse and identify trends in issue reporting and devise preventative solutions.
• Prioritise incoming requests correctly and escalate to the second line team in accordance with escalation policy.

Required Qualifications and Skills

• Proven experience within a helpdesk / support position.
• Confident problem solver with experience in providing technical support.
• Good knowledge of the Windows desktop platform.
• Excellent communication skills.
• Attention to detail.

About Us

The Vindis Group is seeking to appoint an IT Support Analyst to join its team. With approximately 700 employees, we value open, transparent and consultative engagement with our staff and customers. We are dedicated to upholding high standards in all areas of our business and emphasise personal discipline and energy to achieve personal and business success. Customer Obsession is core to our ethos, and we aim to deliver exceptional internal and external customer service excellence.