IT Support Analyst

www.findapprenticeship.service.gov.uk - Jobboard; Goole; Hybrid; GBP 30,000; Full time

Job summary

A leading recruitment agency is looking for an IT Support Analyst in Goole. The role involves supporting and improving IT service processes, requiring ITIL certification and ITSM experience. The position offers hybrid working with a salary of around £30k plus benefits. Please note, sponsorship is not available for this role.

Qualifications

• Candidates must demonstrate ITIL Foundation certification.
• Experience in IT Service Management is essential.
• Strong attention to detail and organizational skills required.

Responsibilities

• Support, monitor, and improve Service Request processes.
• Ensure requests are fulfilled accurately and efficiently.
• Collaborate with IT teams to drive continual improvements.

Skills

ITIL Foundation certification

Experience with IT Service Management (ITSM Tools)

Familiarity with Service Request processes

Attention to detail

Report and documentation skills

Communication and collaboration skills

Job description

IT SUPPORT ANALYST
HYBRID WORKING - 1 or 2 DAYS IN OFFICE PER WEEK
HQ - GOOLE
SALARY - CIRCA £30K + BENEFITS

Your new role
The IT Support Analyst is responsible for supporting, monitoring, and improving Service Request processes within the ITSM platform (IT Service Management). You will ensure requests are fulfilled accurately and efficiently, maintain catalogue content and workflows, and collaborate with IT teams to drive continual improvements and enhance the user experience.
What you'll need to succeed
Candidates wishing to be considered for this role must be able to demonstrate the following experience:

• ITIL Foundation certification.
• Experience working in IT Service Management (ITSM Tools)
• Familiarity with Service Request processes and ITIL practices.
• Strong attention to detail and organisational skills.
• Ability to produce clear reports and documentation
• Confident communication and collaboration skills.

What you'll get in return
The role offers Hybrid working - only 1 or 2 days per week in the Office based just outside Goole. The salary on offer is circa £30k + Benefits. PLEASE NOTE - SPONSORSHIP IS NOT ON OFFER FOR THIS ROLE.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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