IT Support Analyst

Allied Vehicles Group; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading specialist vehicle manufacturer in Glasgow is seeking a Support Analyst to provide operational support for IT and telecommunication systems. This full-time position features a salary of up to £33k per annum and requires experience in IT support. The company offers generous benefits, including 25 days annual leave, health support, and continuous development opportunities. Join a forward-thinking team committed to quality and innovation.

Benefits

25 days of holiday plus bank holidays

Access to group life scheme

Annual salary reviews

GP24 virtual GP services

Industry-leading perks and discounts

Free staff parking

On-site cafeteria

Cycle-to-work scheme

Regular learning opportunities

Long-service awards

Qualifications

• Experience in a similar IT support role.
• Ability to troubleshoot and resolve IT issues.
• Experience in the Motor Trade is advantageous but not essential.

Responsibilities

• Provide onsite, remote desktop, and server support for client IT systems.
• Install and configure ICT devices including laptops and servers.
• Diagnose and troubleshoot problems, providing solutions.
• Maintain up-to-date documentation in line with service desk policy.
• Cable networks and set up IT equipment.

Skills

Troubleshooting IT issues

Excellent communication skills

Positive attitude and flexibility

Understanding of current IT trends

Job description

At Allied Vehicles, we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.

In addition to manufacturing vehicles, we offer a range of aftersales services (onsite and mobile), including servicing, repairs, and maintenance. We are Scotland’s largest independent parts distributor.

We are a driven, high-performance family business that achieves its goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry. We seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Support Analyst to join our IT department.

You will provide operational support for all IT and Telecommunication systems within the company.

Hours of work are Monday to Friday on a rotational basis, changing every two weeks (7am - 3pm, 9am - 5pm, and 10am - 6pm), and the salary is up to £33k per annum DOE.

This position offers an excellent opportunity to become part of a forward-thinking and dedicated company.

Why Join Us?

Benefits

• Generous Annual Leave: 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access to our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews.
• 24/7 Health Support: GP24 virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Industry-leading perks, discounts, holiday purchase scheme, and EV leasing through OctopusEV.
• On-Site Facilities: Free staff parking and an on-site cafeteria.
• Sustainable Travel: Cycle-to-work scheme.
• Continuous Development: Regular learning opportunities.
• Exclusive Discounts: After-sales discounts for you, friends, and family.
• Recognition and Rewards: Long-service awards and celebration of success.

Main Duties of the Role

• Provide onsite, remote desktop, and server support for client IT systems and networks.
• Install, configure, and support ICT issues with laptops, desktops, mobile devices, and servers.
• Diagnose and troubleshoot problems, providing solutions.
• Maintain up-to-date documentation and task status in line with the service desk policy.
• Maintain, set up, and cable networks.
• Provide technical assistance both written and verbal.
• Order IT equipment as needed.

To Be Effective in This Role, You Will Have

• Experience in a similar IT support role.
• Ability to troubleshoot and resolve IT issues.
• Excellent communication skills.
• A positive attitude and flexibility to handle various tasks.
• Understanding of current IT trends and capabilities.

Experience in the Motor Trade is advantageous but not essential.

We are an Equal Opportunities employer, committed to creating an inclusive workplace. We encourage applications from all community members, including those with disabilities, and will make reasonable adjustments during recruitment and employment.

We appreciate all applications; only shortlisted candidates will be contacted. Thank you for considering Allied Vehicles. We look forward to reviewing your application.

No agencies please.