IT Support Analyst

Allied Vehicles Ltd; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading vehicle manufacturer in Glasgow is seeking a Support Analyst to provide operational support for IT and telecommunication systems. The role involves troubleshooting, maintaining networks, and offering excellent customer service. You will enjoy a generous benefits package including 25 days of holiday, annual salary reviews, and 24/7 health support.

Benefits

Generous Annual Leave

Financial Security

Competitive Growth

24/7 Health Support

Benefits package

Convenient On-Site Facilities

Sustainable Travel

Continuous Development

Exclusive Discounts

Recognition and Rewards

Qualifications

• Previous experience in IT Support role.
• Ability to troubleshoot a range of IT issues.
• Excellent communication skills required.
• Positive can-do attitude and flexibility.

Responsibilities

• Provide operational support for IT systems.
• Diagnose and troubleshoot problems.
• Maintain and set up networks.
• Order IT equipment when required.

Skills

Troubleshooting IT issues

Excellent communication skills

Positive attitude and adaptability

Understanding of IT trends

Job description

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.

In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Support Analyst to join our IT department.

You will provide operational support for all IT and Telecommunication systems within the company.

Hours of work are Monday to Friday on a rotational basis, changing every two weeks (7am – 3pm, 9am – 5pm and 10am – 6pm) and the salary is up to £33k per annum DOE.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

Why Join Us?

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well-being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities: Free staff parking and an on-site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after-sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long-service awards program.

The main duties of the role include:

• Provision of both onsite, remote desktop and server support for client IT systems and networks
• Installation, configuration and support of ICT issues with laptops, desktops, mobile devise and servers
• Diagnose and troubleshoot problems through evaluation and provide solutions
• Ensure the status of all tasks, escalation, documentation and servicedesk is up-to-date in line with the servicedesk policy
• Maintain, set up and cable networks
• Provide step-by-step technical help, both written and verbal
• Order IT equipment when required

To be effective in this role, you will have:

• Previous experience of working in a similar role, within an IT Support environment
• The ability to troubleshoot a range of IT related issues and resolve user issues
• Excellent communication skills
• A positive can-do attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice
• A good understanding of IT trends and capabilities

Previous experience working in the Motor Trade would be advantageous but is not essential.

We are an Equal Opportunities employer and encourage applications from all members of the community.We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We willoffer a guaranteed interview to any applicant who considers themselvesto be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

***NO AGENCIES PLEASE***