IT Support Analyst

Beautyk Creative; Farnham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team. This role involves providing 1st line support to approximately 500 users, addressing IT issues, and ensuring efficient resolution of helpdesk queries. With a focus on growth and exceptional service, the company offers a flexible working environment, including the opportunity to work from home part of the week. If you have a passion for IT and are eager to start your career in a supportive setting, this is the perfect opportunity for you to thrive and develop your skills.

Benefits

Up to 30 days' holiday

Matched pension contribution

Life assurance

Health cash plan

Flexible working

Qualifications

• Strong interest in IT with knowledge of Windows and Microsoft 365.
• Previous helpdesk experience preferred but not essential.

Responsibilities

• Provide 1st line support on a busy helpdesk for IT issues.
• Investigate helpdesk queries and escalate to 2nd line if needed.

Skills

IT Support

Windows

Microsoft 365

Printer Troubleshooting

Education

Good Academic Experience

Job description

As part of continuing business growth, an IT Support Analyst is required to join one of the region's most successful accountancy firms. The successful IT Support Analyst will be the 1st line of support on a busy helpdesk, dealing with IT issues. Following a successful probation, you will be able to work from home up to 2 days a week.

The Role

The IT Support Analyst will join the IT team of a growing top 40 accountancy firm with offices in central and southern England, as they seek to provide an exceptional support service to c.500 users. The IT Support Analyst will be responsible for picking up helpdesk queries and investigating their resolution, or passing on to the 2nd line where appropriate.

Benefits

• Up to 30 days' holiday
• Matched pension contribution
• Life assurance
• Health cash plan
• Flexible and hybrid working

What experience does the IT Support Analyst need?

• A strong interest in IT! Knowledge of Windows, Microsoft 365, Printers, etc. would be great!
• Previous commercial experience on an IT helpdesk is preferred, but by no means essential!
• If you are looking for your first role in IT, then good academic experience will be considered.

I want to do that!

If you have any questions or would simply welcome a chat about this excellent IT Support Analyst role and company, just call me or drop me an email, as I'd love to hear from you! If you think this role could be right for you and you'd like to learn more, then please apply now!

IT Support Analyst

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