IT Support Analyst

hireful; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A multinational market leader is seeking an IT Support Analyst (2nd/3rd Line Support) to provide technical assistance and manage IT systems. The ideal candidate will have strong experience in network administration and tools like VMware and Active Directory. This permanent, full-time role offers a competitive salary of up to £35,000 and benefits including 23 days holiday, pension, and healthcare plan.

Benefits

23 Days Holiday + BH

Pension

Health care plan

Discounts

Qualifications

• Strong IT systems and network administration experience.
• Hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls.
• Excellent troubleshooting skills and a proactive approach.

Responsibilities

• Support and manage enterprise applications.
• Provide 2nd and 3rd line technical support and resolve tickets.
• Monitor networks and manage incidents.

Skills

IT systems and network administration

VMware

Active Directory

Troubleshooting

DHCP

DNS

WiFi

Firewall management

Tools

PeopleInc

WGS Active Directory

Payrite

Genesys

IPCortex

Speedy

Keymas

Vivantio

Job description

Overview

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business.

Look no further.

Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst

Salary Up to £35,000 Per Annum

Location Erith / Hybrid once settled in role

Role Type Permanent / Full Time / 8:30-5 / Mon-Fri

Benefits 23 Days Holiday + BH, Pension, Health care plan + discounts

The Role

This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times.

You ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio.

A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues.

Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside overseeing backup operations, disaster recovery, and business continuity.

To succeed, you ll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.

Qualifications

• To succeed, you’ll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.

Benefits

23 Days Holiday + BH, Pension, Health care plan + discounts