IT Support Analyst

Millbrook Healthcare Group; Eling; Remote; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Occupational Sick Pay

Rewards scheme – 200+ perks and vendor

25 days holiday + BHs

Job summary

Millbrook Healthcare Group is seeking an enthusiastic IT Support Analyst to join our growing IT team. You will provide first-line support and assist with second-line activities across a Microsoft-based environment for colleagues at multiple UK locations, with attendance at the Totton office for device builds and stock management.

This hands-on role offers varied work, from resolving incidents and handling tickets to setting up equipment, administering Microsoft 365 and Active Directory, and

Qualifications

• Experience with Microsoft 365, Active Directory or Entra ID and user accounts.
• Good understanding of Windows desktop operating systems.
• Hands-on experience in an IT service desk or technical support environment, including a ticketing system.
• Excellent customer service and communication skills, remote and in person.
• Basic knowledge of TCP/IP, DNS, DHCP, switching and wireless networking.
• Ability to manage workload and prioritise effectively.
• Full UK driving licence and access to a vehicle for occasional travel between locations.

Responsibilities

• End User Support
• Troubleshoot issues involving Microsoft 365, email, Windows devices, printing and business applications.
• Manage support tickets from initial diagnosis to resolution, following SLAs.
• Provide clear remote and on-site technical support.
• Maintain ticket notes and contribute to documentation.
• Microsoft 365 & User Administration
• Assist with Microsoft 365, Active Directory and Entra ID administration, including user accounts and mailboxes.
• Device Management: configure and troubleshoot Windows laptops, desktops and mobile devices; build/prepare equipment.
• Support shipping and collection of IT equipment; maintain asset and stock records.
• Infrastructure & Security: assist with server, network and wireless infrastructure; routine maintenance and monitoring.
• Follow IT security policies and report security concerns.
• Liaise with third-party suppliers as needed.
• Projects & Continuous Improvement: support deployments, office moves and system upgrades; suggest improvements.

Skills

Microsoft 365

Active Directory

Entra ID

Windows OS

Ticketing system

Customer service

Communication

Time management

Driving licence

Hardware builds

Education

Relevant IT qualification (degree, apprenticeship, etc.)

Job description

We are looking for an enthusiasticIT Support Analyst to join our growing IT team. You will provide first-line support and assist with some second-line activities across a Microsoft-based environment, supporting colleagues at multiple UK locations.

Working as part of a collaborative team, you will resolve incidents, fulfil requests, prepare and ship IT equipment, and contribute to IT projects.

This role would suit either:

An early-career IT professional or graduate with some hands-on support experience, gained through work, a placement, an apprenticeship or similar, or
An experienced IT Support Technician with around 2-3 years’ experience in a service desk or technical support environment.

This is a hands-on role. Attendance at the Totton office is needed for device builds, stock management and equipment shipping, so applicants must live within reasonable travelling distance.

Once fully trained, you will join the out-of-hours on-call rota. Occasional travel to other company sites and out-of-hours work may also be required for projects or maintenance.

Key Responsibilities

• End User Support
• Troubleshoot issues involving Microsoft 365, email, Windows devices, printing and business applications.
• Manage support tickets from initial diagnosis through to resolution, following agreed SLAs and escalation processes.
• Provide clear and professional remote and on-site technical support.
• Maintain accurate ticket notes and contribute to technical documentation.
• Microsoft 365 & User Administration
• Assist with Microsoft 365, Active Directory and Entra ID administration, including user accounts, password resets, mailboxes, access and group membership.
• Device Management
• Configure, maintain and troubleshoot Windows laptops, desktops and mobile devices.
• Build and prepare equipment for new starters and replacement devices.
• Support the shipping and collection of IT equipment across the business.
• Maintain accurate asset and stock records.
• Infrastructure & Security
• Assist with server, network and wireless infrastructure support.
• Perform routine maintenance and monitoring tasks under guidance from senior team members.
• Follow IT security policies and procedures and report security concerns or incidents promptly.
• Liaise with third-party suppliers where needed to assist with issue resolution.
• Projects & Continuous Improvement
• Support IT projects, including rollouts, office moves, refresh programmes and system upgrades.
• Suggest improvements to recurring issues and support processes.

Experience of, or demonstrable knowledge in, supporting Microsoft 365, Active Directory or Entra ID, and user accounts.

Good understanding of Windows desktop operating systems.

Some hands-on experience in an IT service desk or technical support environment, including use of a ticketing system.

Good customer service and communication skills, remotely and in person, including explaining technical issues to non-technical users.

Basic knowledge of TCP/IP, DNS, DHCP, switching and wireless networking.

Ability to manage your own workload and prioritise effectively.

Full UK driving licence and access to a vehicle for occasional travel between company locations.

Desired Skills

• Experience with Microsoft Intune or another endpoint management platform.
• Experience supporting Microsoft Teams, Android or iOS devices.
• Experience working in a multi-site environment.
• Exposure to server, network or infrastructure support.
• Relevant IT qualifications, such as a degree, apprenticeship or industry certifications (CompTIA, Microsoft, etc.).

This role is working in a regulated activity

care and respect for our colleagues and service users
accountable and proud
ready to learn and grow
enhance our service users’ lives
socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to an enhanced DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community

What we can offer you?

• £32,000 per annum
• 40 hours per week, Monday and Friday 08:00-17:00
• 25 days holiday (plus bank holidays) plus optional 5 unpaid days
• Company Pension Scheme
• Life Assurance
• Occupational Sick Pay
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users’ lives
Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to an enhanced DBS disclosure and social media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community

40 hours per week Monday - Friday 08:30 to 17:00

• Millbrook Healthcare Group
  Nutsey Lane
  Southampton
  SO40 3XJ