Customer Service Advisor

Millbrook Healthcare Group; Oxford; Ibrido; GBP 28.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Pension Scheme

Life Assurance

Rewards scheme

Flexible working options

Descrizione del lavoro

Millbrook Healthcare Group is seeking a Customer Service Advisor in Oxfordshire to be the first point of contact for queries and orders about community healthcare equipment. You will handle calls, coordinate deliveries and ensure accurate order processing, working within a supportive team in a NHS-partnered setting.

The role offers a 42.5-hour week, a salary of £28,089.10 per year, a company pension, life assurance and a rewards scheme with 200+ perks.

Competenze

• Experience in a busy office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Experience with administration and diary management is preferred.
• Professional, confident on the telephone and via email.
• Proficient IT skills with Microsoft Office and ability to learn new systems.

Mansioni

• Handle incoming calls from service users, families and health professionals.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Analyse orders for errors and process invoicing.
• Enter orders on the online system and perform general admin tasks.

Conoscenze

Office experience

Customer service

Attention to detail

Administration

Telephone & email etiquette

MS Office

Descrizione del lavoro

We are currently looking for a Customer Service Advisorto join the team within our Oxfordshire Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• An annual salary of £28,089.10
• 42.5 hours per week, Monday to Friday
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to Social Media Screening and a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

• Millbrook Healthcare Group
  Nutsey Lane
  Southampton
  SO40 3XJ