IT Support Analyst

Armstrong Fluid Technology; Droitwich Spa; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fluid technology company is seeking an IT Support Analyst to provide technical support and resolve issues. You will assist users with IT queries, maintain system performance, and contribute to process improvements. The ideal candidate will have 2-5 years of experience in IT support, relevant certifications, and strong communication skills. Join us to be part of innovative technology solutions.

Benefits

Opportunities for growth

Global community

Impact on sustainability

Qualifications

• 2–5 years of hands-on experience in IT support.
• Relevant certifications: CompTIA A+, Network+, Microsoft Certified.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide first- and second-line support for IT issues.
• Troubleshoot, maintain records, and assist end-users.
• Monitor system performance and perform routine maintenance.

Skills

Problem-solving

Communication

Time management

Education

Degree in Computer Science or related

Tools

Windows (10/11)

Microsoft 365

GoTo Assist

Jira

Job description

Job Title:IT Support Analyst

Reports to: IT Operations Manager EMEA

Position: Permanent, Full time, Onsite

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.

In this role of IT Support Analyst

Key Accountabilities

Technical Support and Issue Resolution

• Provide first- and second-line support for hardware, software, and network issues.
• Troubleshoot and resolve incidents efficiently, escalating complex problems when necessary.
• Maintain accurate records of issues and resolutions using ticketing systems (e.g., GoToAssist, Jira).

User Support and Training

• Assist end-users with IT-related queries and provide guidance on best practices.
• Deliver onboarding support and training for new employees on systems and tools.
• Create and maintain user documentation and knowledge base articles.

System Monitoring and Maintenance

• Monitor system performance and ensure uptime of critical IT services.
• Perform routine maintenance tasks such as updates, patches, and backups.
• Support asset management by tracking hardware and software inventory.

Collaboration and Continuous Improvement

• Work closely with other IT teams (e.g., infrastructure, security, applications, network) to resolve cross-functional issues.
• Participate in IT projects, including system upgrades and deployments.
• Identify opportunities to improve support processes and enhance user experience.

What We’re Looking For

To thrive in this role, you should bring:

Education and Experience

• Degreein Computer Science, Information Technology, or a related discipline preferred
• Relevantcertificationssuch as:
• CompTIA A+,Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation(for understanding IT service management)
• 2–5 years of hands-on experience in IT support
• Experience with ticketing systems, remote support tools, and user account management

Technical Skills

Operating Systems

• Windows(especially Windows 10/11 and Windows Server)
• EAC, Intune
• Active Directory (user account management, group policies)

Hardware Support

• Desktop/laptop setup and troubleshooting
• Printer and peripheral device support
• Mobile device management (iOS/Android)

Networking

• Basic understanding of TCP/IP, DNS, DHCP
• Troubleshooting LAN/WAN and Wi-Fi issues
• VPN setup and support

Software & Applications

• Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)
• Remote support tools (e.g., GTA, Quick Support, SCCM)
• Ticketing systems (e.g., GoTo Assist, Jira Service Desk)

Security & Compliance

• Antivirus and endpoint protection tools
• MFA (Multi-Factor Authentication) support
• Awareness of data privacy and compliance standards (e.g., GDPR)

Scripting & Automation (Optional but valuable)

• PowerShell or Bash scripting for automation
• Basic understanding of ITIL processes

Soft Skills

• Strong communication and interpersonal skills
• Problem-solving and analytical thinking
• Patience and empathy when dealing with users
• Time management and prioritization

Why Armstrong Fluid Technology?

By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.