IT Support Analyst

Hireful; Dover; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A multinational market leader in wholesale in the UK is seeking an IT Support Analyst. This role involves providing 2nd and 3rd line technical support, managing IT assets, and ensuring efficient network operations. The ideal candidate will have strong IT systems knowledge, proactive troubleshooting skills, and experience with key technologies. A hybrid work model is offered after settling into the role, along with a competitive salary of up to £35,000 annually.

Benefits

23 Days Holiday + Bank Holidays

Pension

Health care plan

Employee discounts

Qualifications

• Strong IT systems and network administration experience required.
• Hands-on knowledge of VMware, Active Directory, DHCP and DNS needed.
• Proven troubleshooting skills and a proactive approach essential.

Responsibilities

• Provide 2nd and 3rd line technical support across the business.
• Monitor networks, manage incidents and implement improvements.
• Ensure staff have the right equipment and access at all times.

Skills

IT systems and network administration

Troubleshooting skills

Knowledge of VMware

Experience with Active Directory

Knowledge of DHCP and DNS

WiFi management

Firewall management

Tools

Vivanto

Payrite

Genesys

IPCortex

Keymas

Job description

Are you an IT Support professional looking to take your career to the next level? Fancy joining a multinational market leader in the wholesale industry? We are looking for a 2nd/3rd line IT Support individual to join us and be responsible for setting up software, driving improvements assisting with network administration, and resolving all IT support issues across the business.

Look no further.

Role: IT Support Analyst aka Desktop Support Engineer, 2nd Line Support, 3rd Line Support, Service Desk Analyst

Salary – Up to £35,000 Per Annum

Location – Erith / Hybrid once settled in role

Role Type – Permanent / Full Time / 8:30-5 / Mon-Fri

Benefits – 23 Days Holiday + BH, Pension, Health care plan + discounts

The Role

This role covers the full employee IT lifecycle, from onboarding and role changes to offboarding, ensuring staff have the right equipment, software, and access at all times.

You’ll maintain accurate records across systems including PeopleInc, WGS Active Directory, and asset inventories, while supporting and managing enterprise applications such as Payrite, Genesys, IPCortex, Speedy, Keymas, and Vivantio.

A key focus will be maximising the value of these applications by reviewing features and identifying improvements. You’ll provide 2nd and 3rd line technical support, resolve tickets via Vivantio, and troubleshoot network or connectivity issues.

Monitoring networks, managing incidents, and implementing improvements such as additional leased lines will be part of your remit, alongside overseeing backup operations, disaster recovery, and business continuity.

To succeed, you’ll bring strong IT systems and network administration experience, hands-on knowledge of VMware, Active Directory, DHCP, DNS, WiFi, and firewalls, plus excellent troubleshooting skills and a proactive approach.