IT Support Analyst

WMDO - World Medical Device Organization; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A professional services firm in Colchester is seeking a Junior IT Support Analyst to join their IT Service Desk. You'll provide 1st line technical support for various devices and benefit from training and mentorship. Ideal for enthusiastic candidates with customer service experience and a passion for IT. Grow your career in a collaborative environment.

Benefits

Training and mentorship

Career development path

Qualifications

• Enthusiastic and curious individual eager to learn.
• Previous customer service experience is preferred.
• Familiarity with IT support environments is a bonus.

Responsibilities

• Provide 1st line support for IT-related queries.
• Troubleshoot and resolve hardware and software issues.
• Document incidents and resolutions in the ticketing system.

Skills

Customer service skills

Verbal communication

Written communication

Curiosity and eagerness to learn

Tools

Windows 10

Office 365

Job description

Overview

Junior IT Support Analyst - Service Desk / Helpdesk

A highly respected international professional services firm is seeking a Junior IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast-paced environment.

Role Overview

As a Junior IT Support Analyst, you will be the first point of contact for IT support, delivering high-quality 1st line technical assistance to users across the business. You\'ll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.

This is a fantastic opportunity to gain hands-on experience and build a strong foundation in IT within a supportive and professional environment.

Key Responsibilities

• Provide 1st line support for all IT-related queries via phone, email, and in person
• Troubleshoot and resolve hardware and software issues across a range of devices
• Escalate complex issues to appropriate teams when necessary
• Maintain clear communication with users to ensure a positive support experience
• Document incidents and resolutions accurately in the ticketing system

What We're Looking For

You don\'t need to know everything—we\'re looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:

• Previous customer service experience (not necessarily in IT)
• Any commercial experience on a Service Desk or in Desktop Support is a bonus
• Familiarity with Windows 10 and Office 365 is desirable
• Strong verbal and written communication skills
• A proactive attitude and willingness to take ownership of issues

Why Join Us?

This role offers the chance to join leading global business. You\'ll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you\'re passionate about IT and looking to grow your career, we want to hear from you.