IT Support Analyst

Formula 1; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Healthcare

Dental Care

4 x Grand Prix paddock passes

Paternity/maternity leave enhancements

Staff shuttle service

Free healthy snacks

Canteen subsidies

25 days’ annual leave + 8 bank hols

Training opportunities

Merchandise discounts

Experiences discounts

Perkbox portal

Job summary

Formula 1 is seeking an IT Support Analyst to join the IT department. You will provide support across multiple sites including Biggin Hill, St James Market and the Event Technical Centre, handling hardware, software and telecom systems with a strong emphasis on customer service.

Reporting to the IT Support Manager, you will review and resolve logged issues, liaise with users, manage hardware rollouts, and follow change-management processes while keeping documentation up to date.

Qualifications

• Excellent communication and customer-service orientation.
• Knowledge of Microsoft 365 Suite and Azure Active Directory.
• Experience with device management and IT infrastructure basics.

Responsibilities

• Provide on-site and remote IT support across multiple sites (Biggin Hill, St James Market, Event Technical Centre).
• Review, reassign or expand logged IT tickets to maintain service levels and resolve issues promptly.
• Escalate and communicate with stakeholders per IT policies; assist C-Suite when needed.
• Maintain hardware deployment, updates and drivers; update IT documentation.

Skills

Communication

Task management

Proactive mindset

Customer service

Education

ITIL Foundation

Office 365 Administration

Azure Active Directory

Tools

Office 365 Admin

Azure AD

Job description

Role Overview:

We are looking for a IT Support Analyst to join our IT department. Reporting into our IT Support Manager, this role will be responsible for providing support within the company with IT hardware, software and telecommunication systems, whilst maintaining a high level of customer service at all times and continuing to meet F1 objectives.

Main Duties and Responsibilities:

• Offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre
• Ensure logged jobs are reviewed and maintained, know when to reassign or expand jobs to maintain high level service, follow up on calls and see through to resolution
• Liaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support
• Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied
• Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies
• Experience in monitoring IT systems and acting in a timely manner when issues arise,
• Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues
• Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
• Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
• Produce and maintain documentation required for IT Infrastructure management

What Are We Looking For?

Personal Qualities

In this role it is essential that you are:

• Strong communication skills with the ability to convey ideas clearly and confidently
• Highly motivated and well-structured in managing tasks
• Positive, adaptable, and flexible when faced with challenges
• Proactive, with a solution-oriented mindset

Experience

Prior to the role it would be essential that you have:

• Essential Knowledge of Microsoft 365 Suite and Azure Active Directory
• Knowledge of operational Device Managers
• Operational Knowledge of a wide range of IT and communication equipment
• Good customer service skills
• Demonstratable understanding of IT Service best practices

Some desirable experience that you may bring to the role:

• Experience working in a global organisation across different time zones

Qualifications

Not essential to be successful in the role but you may also have the following qualifications:

• ITIL Foundation Qualification
• Office 365 Administration and Troubleshooting

Career Progression - Where Can You Go Next?

From this position, your next step could be into the role of Senior Support Analyst.

Why join the force behind the sport?

Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in-house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more