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IT Support Analyst

University Of Greenwich

City Of London

On-site

GBP 25,000 - 35,000

Full time

9 days ago

Job summary

A leading educational institution is looking for an IT Support Analyst to join their Digital Service Delivery team. The successful candidate will provide frontline IT and audio-visual support to staff, students, and partners. This role is based at the Old Royal Naval College in Greenwich, requiring excellent customer service skills and the ability to resolve IT issues swiftly. The university is committed to creating a diverse workforce and encourages applicants to disclose any needs for support through the hiring process.

Qualifications

  • Excellent customer service approach.
  • Ability to resolve IT technical issues across various channels.
  • Experience in a fast-paced support environment.

Responsibilities

  • Provide frontline IT and AV support services.
  • Assist a wide range of users effectively.
  • Respond to technical queries and resolve problems timely.

Skills

Customer service
Technical support
Problem-solving
Communication
Job description
Overview

Reference: 5138
Our Information and Library Services Directorate delivers IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. We are seeking an outstanding individual with an exceptional customer service approach to join the Digital Service Delivery team as an IT Support Analyst. The post holder will be responsible for providing frontline IT and AV support services to all university staff, students, and partners. The role is based at the Old Royal Naval College in Greenwich, with a rotation to Avery Hill campus.

Responsibilities
  • Provide frontline IT and AV support services to all university staff, students, and partners.
  • Deliver excellent customer service and assist a wide range of users in a fast-paced environment.
  • Respond to technical queries and issues and resolve these problems in a timely manner.
  • Support end users in resolving IT technical issues across face-to-face, phone, email, or live chat channels.
Location and Working Arrangements

The post will be based at the Old Royal Naval College, Greenwich, with a rotation to the Avery Hill campus on a regular basis.

Additional Information
  • Visit the university webpage to find out more about the team.
  • informal discussion about the post available from Jaswant Singh.
  • Queries may be directed to the People Directorate Team.
  • The university aims to be the top modern university in the UK by 2030 and emphasises values of being Inclusive, Collaborative and Impactful.
  • Employment Visa: This role does not meet the criteria to be sponsored for a Skilled Worker Route under the UK Government Points Based System.
Application Process and Diversity

To apply, please visit the University of Greenwich vacancies page and complete all details. Please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage. We are committed to building a strong, diverse workforce and to removing barriers to improve inclusion. We encourage applicants to disclose experience of mental health problems so we can support them during the recruitment process; any information disclosed will be kept confidential and separate from the job application form.

Copyright / Further Details

We are making significant strides to understand and continuously improve our employees’ experience and are committed to progressive diversity talent management.

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