It Support Analyst

Devonshire Hayes Recruitment Specialists Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a talented IT Support Analyst for a 12-month contract based in London. The role involves managing Active Directory, troubleshooting Microsoft 365 Entra, and providing technical support to end-users. Candidates should have experience in hardware/software support and a proactive approach to issue resolution. The position offers an opportunity to work full-time initially, reducing to part-time as knowledge increases.

Qualifications

• Experience managing user accounts and group policies in Active Directory.
• Familiarity with Microsoft 365 Entra and troubleshooting integrations.
• Ability to build and configure laptops for end-users.
• Experience in providing hardware, software, and networking support.

Responsibilities

• Provide user account management and support for Active Directory-related issues.
• Support and troubleshoot Microsoft 365 Entra setup and integrations.
• Build, configure, and deploy laptops ensuring software and security settings are correct.
• Offer support to end-users for Windows 10, 11, and Office 365.
• Troubleshoot and resolve technical issues related to systems and applications.
• Maintain documentation of troubleshooting steps and configurations.

Skills

Active Directory Management

Technical Support

Troubleshooting

Microsoft 365 Entra

Documentation

Job description

evonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team for an initial 12-month contract inside of IR35. You will be tasked with,

Key Responsibilities:

• Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.

You will be required to work 5 days per week at the start of the contract, this will reduce to 4 days per week upon you picking up the technical knowledge.