IT Support Analyst

Quorum; City of Edinburgh; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT consultancy in Edinburgh is seeking an IT Support Analyst who excels in problem-solving and client relations. This role involves resolving IT support tickets and visiting client sites. Candidates should have experience with Microsoft technologies and hold a current Microsoft certification. The company offers a competitive salary and excellent benefits including private healthcare and a flexible working environment.

Benefits

Highly competitive salary

Contributory pension

Private healthcare

Buy/sell holiday scheme

Annual technical budget

Bonus scheme linked to Microsoft accreditations

Flexible working environment

Qualifications

• Experience with Microsoft Teams, Azure, Intune, Azure Virtual Desktop.
• Ability to manage tasks through to resolution.
• Experience in a fast-paced, team-oriented environment.

Responsibilities

• Resolving client support tickets across desktops, cloud, and server infrastructure.
• Visiting client sites on a rotational basis.
• Investigating automated alerts and resolving issues proactively.

Skills

Hands-on experience with Microsoft technologies

Current Microsoft certification

Confidence managing support tickets

Experience in an MSP or multi-client environment

Knowledge of Cisco or similar network devices

Job description

IT Support Analyst - Managed Services | Edinburgh (Client Visits Required) | Competitive Pay, Performance Bonus + Excellent Benefits

Looking to grow your IT career with a Microsoft Solutions Partner that values people as much as technology?

Join Quorum, an award-winning, employee-owned IT consultancy headquartered in Scotland. As a Microsoft Tier 1 Cloud Solutions Provider with 5 out of 6 Microsoft designations and 3 specialisations, we deliver high-quality services to organisations ranging from innovative start-ups to major financial institutions.

Our Managed Services team is growing — and we’re looking for IT Support Analysts who thrive on solving problems, building client relationships, and staying ahead of the curve with the latest Microsoft technologies.

Why Join Quorum?

At Quorum, we don’t just support technology - we support people.

As a Scottish employee-owned company, our team truly shares in our success. We offer:

Highly competitive salary

Contributory pension

Private healthcare

Buy/sell holiday scheme

Home broadband support

Annual technical budget

Bonus scheme linked to Microsoft accreditations

Flexible, family-friendly working environment

Award-winning workplace culture

Exceptional training & development opportunities

The Managed Services IT Analyst Role:

As a Managed Services IT Analyst, you’ll play a key part in delivering outstanding support to our clients across a wide range of technologies — from Microsoft 365 and Azure to on-prem and hybrid environments.

Day-to-day, you'll be:

Resolving client support tickets and incidents across desktops, cloud and server infrastructure

Visiting client sites on a rotational basis, providing on-the-ground support

Investigating automated alerts and proactively resolving issues

Administering, patching, and upgrading Microsoft-based environments

Collaborating with Microsoft and third-party vendors on advanced troubleshooting

What We’re Looking For

Hands-on experience with Microsoft technologies (e.g., Teams, Azure, Intune, Azure Virtual Desktop)

A current Microsoft certification - or equivalent knowledge

Confidence managing tickets, owning tasks through to resolution, and keeping clients informed

Experience in an MSP or multi-client environment (a plus)

Knowledge of Cisco, Meraki, or similar network devices (a plus)

The ability to thrive in a fast-paced, team-oriented environment

What’s Next?

Apply now for this exciting new IT Support Analyst position to become part of a business that invests in your future and celebrates your success