IT Support Analyst

Young's Employment Services Ltd; Canterbury; On-site; GBP 38,000 - 40,000; Full time

Job summary

A specialized recruitment agency located in Canterbury is seeking an IT Support Analyst. The successful candidate will provide a mix of 2nd & 3rd line support for systems across multiple sites, maintaining a healthy server environment and working on new projects. Essential skills include experience in preventative maintenance of Datacentres, good customer service, and a solid understanding of networking and server management. The role offers up to £40,000 and additional benefits.

Benefits

25 days holiday

Generous pension scheme

Qualifications

• Experience in 2nd & 3rd line technical support.
• Good understanding of server and other IT hardware.
• Knowledge of best practices in security.

Responsibilities

• Provide 2nd & 3rd line support for approx. 600 - 650 users.
• Maintain server environment through monitoring, patching, and upgrades.
• Work on new projects relating to the data center.

Skills

Preventative maintenance of Datacentres

Good customer service skills

Good Understanding Networking TCP/IP

Good problem-solving skills

Windows Server

O365/Azure AD

Good analysis and decision-making skills

Tools

VMWare

Hyper-V

Nutanix

O365 Exchange

Job description

IT Support Analyst - Up to GBP40,000 + Good Benefits
Location - Canterbury, Kent

Our client is looking for an IT Support Analyst to join it's small and busy IT Services team. This is a far-reaching role that would suit a strong all-round technical support analyst/Support Engineer that enjoys a varied role. The IT Support Analyst will be part of the team supporting approx. 600 - 650 users across multiple sites. You'll provide a mix of 2nd & 3rd line BAU support for Group wide systems as well as working on new projects. With a wide remit that leans towards building, maintaining and administration of the data centre, virtualisation, server, SAN storage, backup, systems and security aspects. This is an office based position on the outskirts of Canterbury. Due to remote location, the successful candidate will need to drive or ride a motorbike as the site isn't well served by public transport.

To be suitable for the position you'd be expected to have previous experience with most of the following (or similar alternative products/tools);
Essential:

• Preventative maintenance of Datacentres
• Responsible for VM/Application backups/snapshots
• Maintaining a healthy server environment through monitoring, patching and upgrades
• Good customer service skills for user facing and external supplier facing customers
• Good Understanding Networking TCP/IP
• Good understanding of server and other IT and networking hardware
• Security- Best Practice AV and endpoint security
• O365/Azure AD - Web & Email
• Windows Server
• VMWare or Hyper-V or Nutanix or similar
• Administer Intune and Azure
• O365 Exchange administration
• Good analysis and decision-making skills
• Good problem-solving skills

Desirable

• Experienced in Citrix Xenapp/PVS/Appsense/Director/Studio
• Cyber Security awareness
• Server & Desktop Virtualisation
• Microsoft SQL maintenance/administration
• Autopilot
• Good planning & organising skills
• Process innovation skills
• Organisation awareness skills
• Good understanding of IT Firewalls - Watchguard

Our client can offer a pleasant work environment along with good career development opportunities. Salary is dependent on experience and likely to be in the region of GBP38,000 - GBP40,000 plus a benefits package that includes 25 days holiday and a generous pension scheme.

Our client can only consider candidates with the right to live and work in the UK that do not require sponsorship now or in the future.

Youngs's Employment Services Ltd operates as both an Employment Agency and Employment Business.