IT Support Analyst

Reed Technology; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading professional services firm in Cambridge is seeking an IT Support Analyst to provide high-quality support to staff. In this full-time role, you will handle helpdesk queries, manage service desk tickets, and maintain IT infrastructure, ensuring smooth operations. Ideal candidates will have experience in technical support and excellent communication skills. This position offers a great opportunity to grow within a supportive environment.

Qualifications

• Experience in an IT Helpdesk or technical support environment.
• Familiarity with laptops, PC hardware, printers, and scanners.
• Understanding of basic data patching and system architecture.

Responsibilities

• Deliver first-line IT support and respond to user queries promptly.
• Monitor, log, and process service desk tickets.
• Perform maintenance, testing, and asset management.

Skills

Customer-focused approach

Problem-solving abilities

Excellent communication skills

Organizational skills

Tools

PC hardware

Software troubleshooting

Job description

Overview

IT Support Analyst — Cambridge (On-Site) • Salary: 30,000

REED Technology are working with a leading professional services firm to recruit an IT Support Analyst to join their Cambridge office on a full-time, on-site basis. This is a great opportunity for someone looking to build their career within IT support while working in a collaborative and supportive environment.

The Role

As an IT Support Analyst, you will be responsible for delivering high-quality helpdesk and technical support services to staff across multiple offices. While your primary focus will be supporting colleagues based in Cambridge, you will also provide remote support to staff in other UK locations and occasionally travel to these offices.

Key Responsibilities

• Deliver first-line IT support and respond to user queries promptly.
• Monitor, log, and process up to 100 service desk tickets per week.
• Perform routine maintenance, testing, and asset management for hardware and software.
• Assist with installation, upgrading, and repair of equipment, software, and cabling.
• Support and maintain core IT infrastructure, including laptops, operating systems, office networks, and telephony systems.
• Configure user accounts, directories, and distribution lists.
• Provide support for meeting room AV systems and ensure smooth operation during events.
• Contribute to continuous improvement of IT services and mentor junior colleagues on routine tasks.

Key Skills & Experience

We're looking for a proactive and customer-focused IT professional with:

• Previous experience in an IT Helpdesk or technical support environment.
• Familiarity with laptops, PC hardware, printers, and scanners.
• An understanding of basic data patching and system architecture.
• Excellent written and verbal communication skills with the ability to explain technical issues clearly.
• A methodical and organised approach with great attention to detail.

This is a fantastic chance to join a respected and award-winning organisation where IT is at the heart of its operations.

If you have the skills and experience to carry out the role outlined above, please apply using the link provided.