IT Support Analyst

Experis - ManpowerGroup; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global organization is urgently seeking an experienced IT Support Engineer to begin immediately in a long-term contract. This role involves first line support for internal queries, troubleshooting hardware and software issues, and supporting secure environments. Ideal candidates will have extensive IT support experience and the ability to obtain SC Clearance.

Qualifications

• Extensive experience within IT Support, Helpdesk or Service Desk.
• Working knowledge of Windows OS, Microsoft 365, Active Directory and basic networking.
• Must be able to obtain SC Clearance.

Responsibilities

• Act as the first line of support for all internal IT queries.
• Provide triage, basic diagnostics, and troubleshooting.
• Support the setup and configuration of desktops, laptops, and user accounts.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Tools

Windows OS

Microsoft 365

Active Directory

Basic networking

Job description

Our client, a global organisation, urgently require an experienced IT Support Engineer to undertake a contract starting immediately.

In order to be successful, you will have the following experience:

• Extensive experience within IT Support, Helpdesk, or Service Desk
• Excellent communication and interpersonal skills
• Working knowledge of Windows OS, Microsoft 365, Active Directory, basic networking
• Ability to follow process in high-compliance or secure environments
• Strong problem-solving skills and attention to detail
• Must be able to obtain SC Clearance (candidates with SC will be prioritised)

Within this role, you will be responsible for:

• Act as the first line of support for all internal IT queries via phone, email, and ticketing system
• Provide triage, basic diagnostics, and troubleshooting for hardware, software, and connectivity issues
• Escalate incidents to 2nd/3rd line teams or external suppliers where appropriate
• Support the setup and configuration of desktops, laptops, mobile devices, and user accounts
• Assist with system rollouts, software installations, and routine maintenance tasks
• Maintain accurate records in the service desk system, ensuring timely updates and resolutions
• Monitor IT systems and respond to alerts within agreed SLAs
• Participate in IT documentation and knowledge base creation
• Support secure environments in accordance with MOD policies

This represents an excellent opportunity to secure a long term contract within a high profile organisation.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.