IT Support Analyst

Reed Technology; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology organization in North Bristol is seeking an IT Support Technician to provide 1st line support and collaborate with other teams. The role requires experience in technical IT support, strong troubleshooting abilities, and excellent communication skills. Ideal candidates should be committed to continuous learning and have knowledge of Microsoft Windows environments. This position offers a full-time opportunity in a supportive IT environment.

Qualifications

• Previous experience in a technical IT support or helpdesk role.
• Strong troubleshooting and problem-solving abilities.
• Committed to continuous learning and professional development.

Responsibilities

• Provide responsive 1st line support for hardware and software issues.
• Log, track, and update support tickets accurately.
• Install, configure, and decommission IT equipment.

Skills

Technical IT support experience

Excellent communication skills

Troubleshooting abilities

Workload management

Professionalism and discretion

Tools

Microsoft Windows

Mobile Device Management (Jamf/Intune)

Job description

Overview

Job Type: Full-time | Location: North Bristol | Salary Dependant on Experience

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the secure recycling and disposal of outdated IT equipment.

Responsibilities

• Provide responsive 1st line support for hardware, software, and network-related issues.
• Reset user passwords, unlock accounts, and manage user access permissions.
• Log, track, and update support tickets accurately and communicate ticket progress to users.
• Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
• Maintain the IT asset register, including hardware inventory and software licensing.
• Assist in the creation and maintenance of internal IT documentation and knowledge base content.
• Support the secure recycling and disposal of outdated IT equipment.
• Carry out additional admin tasks to support the wider IT support function.

Required Skills & Qualifications

• Previous experience in a technical IT support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Proven ability to manage and prioritise workload effectively and independently.
• High level of professionalism and discretion, especially when handling sensitive information.
• Committed to continuous learning and professional development, including relevant certifications.
• Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices.

Desirable

• Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such as Jamf or Intune, software packaging and deployment, networking basics, and Cyber Security principles.
• Candidates will be required to have a full UK driver's licence.

If you are interested in this position please apply online or for more information please contact me on