IT Support Analyst

The Config Team Ltd; Birmingham; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

An IT support consultancy is seeking an IT Support Analyst to join their innovative team in Birmingham. The successful candidate will provide technical assistance and support for all IT-related issues while ensuring the security of information assets. This hybrid role mandates flexibility as the candidate may need to visit the Skelmersdale office as well as work on various projects involving Microsoft 365 administration and security setup. Candidates should possess strong analytical, communication, and problem-solving skills, with hands-on experience in a similar support role considered beneficial.

Benefits

Bupa private healthcare

24 days holiday

Life insurance (4x annual salary)

Volunteer day

Company-funded charity donation

Salary sacrifice electric car lease scheme

Free access to wellbeing resources

5% matched pension

Qualifications

• Knowledge of MS 365 Suite and administration.
• Ability to create technical documentation.
• Display results orientation and flexibility.

Responsibilities

• Provide technical assistance and troubleshooting to end-users.
• Involve in the organization's information security program.
• Manage the organization's security systems and ensure effective use of technology.

Skills

Knowledge of MS 365 Suite

Good analytical skills

Good communication skills

Problem-solving skills

Job description

The Config Team - If you’re an IT professional looking for your next role then look no further than The Config Team! Home of Digital Supply Chain.

Job title: IT Support Analyst.

Location: Hybrid working but with the expectation the candidate can travel to our Skelmersdale office.

Travel: Some travel may be required but this will be infrequent.

Package: Excellent basic salary, state-of-the-art equipment, bupa private healthcare, 24 days holiday, life insurance 4x annual salary, volunteer day, your birthday off paid, company-funded charity donation of your choice, salary sacrifice electric car lease scheme, free access to external wellbeing resources, 5% matched pension.

The Company

This is your opportunity to work for an award-winning and Investors In People Gold organisation with a workforce based across the UK, Europe and Australia. We are a leading supply chain tech consultancy with a focus on SAP software implementation. At our core, we’re committed to fostering a people-centric culture that values collaboration, employee well-being and continuous learning and development.

• Provide technical support and guidance to the IT support team to ensure the resolution of all IT-related issues in a timely and effective manner.
• Assisting with the development and maintenance of IT support procedures and policies, ensuring they are updated and aligned with best practices.
• Involvement with regular security assessments and audits to identify vulnerabilities and risks, and recommend appropriate measures to address them.
• To be regularly on-site to provide IT support for users, AV technical support.
• Manage and monitor the organization's security systems, including firewalls, intrusion detection/prevention systems, and security incident and event management systems.
• Device health monitoring and troubleshooting, update jobs and disk clean-ups using device management software.
• Microsoft 365 administration including mailbox/user/group creation and maintenance.
• Using Power BI/Power Automate & Power Apps to create/maintain reports/apps/tasks.
• SharePoint administration including data migration and creation of sites.
• Maintaining the asset register ensuring the IT team have a accurate information on all items in the inventory.
  
  
  

The Role

Responsible for providing technical assistance, troubleshooting, and problem resolution to end-users within the company, ensuring timely and effective support for all IT-related issues. They will work closely with the IT team to ensure the efficient and effective use of technology resources. They will also get involved with the organization's information security program, ensuring the confidentiality, integrity, and availability of information assets.

Required Skills

• Knowledge of MS 365 Suite and administration.
• Ability to create technical documentation.
• Good analytical and problem-solving skills.
• Good communication, networking and relationship skills.
• Display results orientation, flexibility, enthusiasm and the ability to work collaboratively with internal and external stakeholders.
  
  
  

Desirable Skills

• Knowledge of information security best practices, regulatory requirements, and industry standards.
• Asset Management knowledge.
• IT Hardware/Device Maintenance & Monitoring.
• Experienced in managing/administering SharePoint sites.
• Proven experience in a similar IT support or help desk role.
  
  
  

Apply today

Our people are our greatest asset. We are dedicated to fostering an inclusive work environment built on trust, respect, and integrity, where everyone has the opportunity to succeed. We strive to create a workplace where all individuals feel welcome, safe, valued, and supported.

We are committed to preventing discrimination of any kind and actively encourage applications from individuals of all backgrounds, including those from underrepresented groups. To ensure you can perform at your best during the hiring process, we are happy to accommodate any reasonable adjustments you may need.

Together, we make the difference that creates a smile across the whole supply chain, starting with our team.

Find out more about life at The Config Team, visit Glassdoor:

https://www.glassdoor.co.uk/Overview/Working-at-The-Config-Team-EI_IE1831019.11,26.htm

For a full job description or if you have any questions, please submit your CV.

We look forward to hearing from you.